Public Safety Data Analyst

Position Summary

Supports the Prescott Regional Communications Center and its public safety partner agencies by collecting, analyzing, and interpreting data from CAD, RMS, and related public safety systems. Responsible for producing accurate and timely reports on public safety operations, calls for service, response times, and other performance measures in support of fire, law enforcement, and emergency medical services. Ensures data accuracy, develops dashboards and visualizations, and delivers actionable insights to enhance operational efficiency and support compliance requirements.

Essential Duties

• Develop, automate, and maintain a Standard Report Library covering public safety operations, calls for service, response times, accreditation, law enforcement, and emergency medical services, enabling self-service access for PRCC and member agencies.
• Analyze trends and patterns in public safety data to support the identification of operational improvements, emerging issues, and performance gaps, as directed by leadership.
• Aid leadership and partner agencies in identifying, defining, and tracking key performance indicators for public safety operations.
• Respond to ad hoc data requests from partner agencies, leadership, and staff in a timely and accurate manner.
• Support accreditation processes for PRCC and partner agencies by compiling required data, generating supporting documentation, and responding to data requests from accrediting bodies.
• Design, develop, and maintain interactive dashboards and data visualizations to support operational decision-making.
• Develop and maintain a library of standardized reports to support consistent and repeatable self-service reporting across PRCC and partner agencies.
• Evaluate and recommend improvements to existing reporting tools and visualization methods.
• Collect, normalize, and validate data from CAD, RMS, GIS, and other public safety systems to ensure accuracy and consistency across reporting outputs.
• Maintain awareness of applicable data retention schedules and public records requirements and ensure reporting and data management practices align with those obligations.
• Manage and prioritize data and reporting requests across multiple partner agencies in accordance with established service levels and governance guidelines, ensuring equitable distribution of analytical resources.
• Assess reporting needs and develop solutions within the established scope of services and governance guidelines.
• Present data findings, trend analyses, and operational reports to leadership, governing boards, and partner agency stakeholders in a clear and accessible format.
• Collaborate with IT staff and software vendors on data-related issues, system improvements, and support tickets.
• Troubleshoot data-related issues within CAD, RMS, and reporting systems and communicate status updates to affected parties.
• Provide training and documentation to support end user understanding of reports, dashboards, and data tools.
• Design and implement self-service reporting tools and resources that enable partner agency staff to access and run routine reports independently.

Qualifications

• Education and/or Experience: Associate degree in data analytics, information technology, computer science, or a related field preferred. Two (2) years of experience in data analysis and reporting, preferably in a public safety or government environment; or any equivalent combination of education, experience, and training which provides the knowledge and abilities necessary to perform the essential functions of the position.
• Licensing, Certification, And Other Requirements: Possess a valid driver's license and ability to obtain an Arizona driver's license upon hire; pass pre-employment drug, hearing, and psychological evaluations; pass fingerprint and background investigations; be free from any felony conviction or any other offense that would be a felony if committed in Arizona; and meet all Criminal Justice Information Services (CJIS) certification and compliance requirements.