Real Time Information Center Public Safety Analyst

NATURE AND VARIETY OF WORK

This position proactively monitors calls for service and live information sources in order to supply real-time assistance to responding officers, which allows for a tailored approach to police response. The position utilizes law enforcement technologies to coordinate crime-solving efforts and to support ongoing investigations, and police requests. This position collaborates with the police department's Crime Analysis Unit to collect and organize information from all available resources, including calls for service, police reports, intelligence sources, and other agencies in order to study and analyze emerging crime series, patterns, or trends and identify potential persons of interest.

EXAMPLES OF DUTIES AND KNOWLEDGE, SKILLS AND ABILITIES

• Maintains active calls for service from multiple real-time sources such as computer-aided dispatch and police radio to provide additional information, direct resources as needed, track evolving situations, and identify potential suspects and suspect vehicles in a multifaceted technology-driven environment.
• Communicates with law enforcement professionals via police radio, emails, messaging, phone calls, and other mediums to convey information related to active incidents or post-incident investigations.
• Operates computer consoles and video wall displays to view closed circuit television cameras (CCTV), community cameras, traffic cameras, license plate reader cameras, and other sources to analyze for digital evidence and information.
• Prepares law enforcement bulletins, threat assessment reports, and suspicious activity reports, and processes crime tips.
• Prepares link analysis diagrams, telephone toll analysis, flow charts, and association matrices to provide support for investigations.
• Develops leads, associations, and hypotheses based on information gathered in criminal or intelligence investigations.
• Reviews news, social media, and other public information sources to extract relevant data for law enforcement awareness and intelligence gathering.
• Collates, analyzes, and disseminates criminal justice-related information such as crime series and trends.
• Creates reports including the issuance of crime analysis products.
• Provides court testimony when necessary.
• Attends training and studies current literature on research methodology, police-related issues, and current law enforcement technology to provide recommendations of improvement for the RTIC procedures.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to learn and demonstrate knowledge of the geography of Anne Arundel County and the location of streets, main highways, and police districts and posts.
• Ability to learn and demonstrate the proper application of all policies and procedures as outlined in the Real Time Information Center Standard Operating Procedures and other applicable written directives.
• Ability to evaluate emergency information and conditions, utilize good judgment, and respond in a controlled manner to stressful calls for assistance.
• After training, demonstrate basic knowledge of police functions and operations, relevant laws, and statutes related to the Real Time Information Center.
• Ability to understand and follow complex oral and written instructions.
• Ability to speak clearly and concisely with a well-modulated voice to provide understandable information to police officers, citizens, and other involved agencies.
• Ability to maintain records and perform routine clerical work.
• Ability to operate a computer terminal to enter and retrieve information.
• Ability to understand information received via telephone and police radio from citizens and law enforcement officers in extremely stressful situations.

MINIMUM QUALIFICATIONS

• Graduation from high school or a GED;
• One (1) or more years of experience working in law enforcement operations, public safety analytics, or public safety emergency dispatch;
• A valid non-commercial Class C motor vehicle operator’s license;
• A NCIC/METERS certification or ability to obtain a NCIC/METERS certification within six months of hire.

SUPPLEMENTAL QUALIFICATIONS

• Considerable experience in law enforcement patrol operations or law enforcement public safety dispatching.
• Experience working in a Real Time Information Center (or Real Time Crime Center, Real Time Operations Center, etc).
• Experience working in an environment requiring multi-tasking and quickly processing information.
• Experience utilizing technology such as video management systems, license plate readers and computer aided dispatch systems.
• Experience using two-way land mobile radio communication systems.
• Experience using law enforcement reporting systems.
• Experience using criminal justice databases.
• Experience producing or interpreting crime or intelligence analysis products.