Real ID Specialist (Limited Duration)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. We need to parse the posting. Key info: - Position Title: Real ID Specialist (Limited Duration) – but we don't put heading for title. - Agency: Department of Transportation (Oregon DOT). Could be part of About the role. - Initial Posting Date, Application Deadline: maybe metadata, can be short p. - Salary Range $3,952 - $5,458 (monthly non-PERS). Also note PERS increase 6.95% if applicable. So we have Pay info. - Position Type: Employee. - Limited duration appointment expected to end on or before June 30, 2027. Benefits eligible. - Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave, etc. Benefits. - Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment... etc. Also Public Service Loan Forgiveness opportunity. - Minimum Qualifications: Two years of public contact/customer service experience... etc. Also associate's degree substitution. - What We’d Like To See: attributes. - A Day In The Life: list of duties. - Also typing requirement: 30 wpm. - Travel to other offices. - Work performed in DMV office setting. - Must be able to type at least 30 wpm. - Also mention "A typing assessment will be conducted at the time of interview for selected candidates." - Also "To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov." That's application instruction; we should remove application instructions. - Also "How To Apply" etc: remove. - Additional Information: visa sponsorship, I-9, E-Verify, etc: remove boilerplate. - EEO etc: remove. - "Customer Service, Real ID, DMV" maybe tags. We need to produce sections: About the role: could include description of role, limited duration, potential to become permanent, location Beaverton, DMV Field Services Group Sunset Region, mission statement. Responsibilities: list of duties from "A Day In The Life" and maybe other duties. Requirements: maybe Minimum Qualifications. Qualifications: maybe What We’d Like To See (preferred qualifications). Could combine. Skills: maybe typing, computer literacy, etc. Benefits: work/life balance, 11 paid holidays, flexible schedules, paid leave, Public Service Loan Forgiveness, benefits eligible. Pay: salary range $3,952 - $5,458 monthly, note PERS increase. Schedule: maybe flexible work schedules mentioned; also limited duration appointment end date. Could include schedule info: flexible work schedules, limited duration appointment expected to end on or before June 30, 2027. Also maybe full-time? Not explicitly stated but likely full-time. We can include schedule: flexible work schedules. We must not create sections with filler like "commensurate with experience". We have actual content. We must not include duplicated lines. We must preserve all substantive information; not invent or summarize away detail. So we need to include specifics: e.g., "Assist the public with obtaining Real ID compliant identification cards, answering questions related to Real ID and providing customer service for Oregonians looking to obtain documents that comply with the Real ID Act." etc. We need to output only HTML fragment, no /, no markdown. We'll produce something like:

About the role

...

Responsibilities

• ...
...

Requirements

• ...
...

Preferred Qualifications

maybe "What We’d Like To See". Could use heading "Qualifications" or "Preferred Qualifications". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use "Qualifications" for preferred qualifications. And "Requirements" for minimum qualifications. Skills: maybe typing, computer literacy, reading comprehension. Benefits: list. Pay: salary range. Schedule: flexible work schedules, limited duration appointment end date. We must not repeat job title as heading. Good. We must not include Job ID/requisition numbers. We must not include boilerplate like EEO, legal, etc. We must not include application instructions. We must not include navigation, cookie, etc. Let's extract substantive content. From posting: - "Bring your customer service skills to the Beaverton DMV as a Real ID Specialist. In this role, you will assist the public with obtaining Real ID compliant identification cards, answering questions related to Real ID and providing customer service for Oregonian’s looking to obtain documents that comply with the Real ID Act. This is a limited duration appointment that is expected to end on or before June 30, 2027. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent. We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions." That's about role. - "A Day In The Life" bullet points (actually sentences): Help the public with obtaining Real ID license, instruction permit or identification cards. Serve as a primary representative in the office for Real ID transactions. Accurately produce photo licenses, instruction permits and identification cards. Administer, correct and explain driver license knowledge test. Conduct vision tests. Explain state and federal requirements for different driver and identification transactions. Provide exceptional customer service while following privacy laws. Communicate clearly with customers from diverse backgrounds to accurately answer complex questions. Collaborate with office leaders and managers to ensure efficient operations related to issuing Real ID. Examine documents for eligibility prior to issuing credentials. Prepare daily reports and balance transactions at the end of each day. Travel to other offices in the region to perform relief work. Work is performed in a DMV office setting with extensive face to face interaction with the public. Must be able to type at least 30 words per minute with a high level of accuracy. A typing assessment will be conducted at the time of interview for selected candidates. That's responsibilities. - Minimum Qualifications: Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures; AND Experience or training using computers to retrieve and input data; AND Three months experience collecting money and making change. Completion of an associate’s degree will substitute for one year of the public contact experience. - What We’d Like To See (preferred): Experience working in a fast-paced environment and dealing with stressful situations. Demonstrated computer literacy and reading comprehension skills. Experience providing excellent customer service. Experience handling multiple assignments with frequent interruptions. Experience effectively interpreting complex rules and policies to customers or clients. - Benefits: Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer. Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying. The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Public Service Loan Forgiveness opportunity! Also "We encourage people from all backgrounds and abilities to apply for our positions." That's more about role. - Pay: Salary Range $3,952 - $5,458 (monthly non-PERS). Also note PERS increase. - Schedule: flexible work schedules, limited duration appointment expected to end on or before June 30, 2027. Also maybe full-time implied but not explicit. We'll mention flexible work schedules and limited duration. We need to ensure we don't include fluff like "and so much more" maybe okay but it's vague. Might be considered filler? It's part of benefits description. Could keep but maybe it's vague. The instruction: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. "and so much more" is vague but not placeholder like TBD. It's okay. We must not include duplicated lines. Now produce HTML. We'll have:

About the role

Bring your customer service skills to the Beaverton DMV as a Real ID Specialist. In this role, you will assist the public with obtaining Real ID compliant identification cards, answering questions related to Real ID and providing customer service for Oregonians looking to obtain documents that comply with the Real ID Act. This is a limited duration appointment expected to end on or before June 30, 2027. Limited duration appointments are benefits eligible and have a designated maximum length of service, with potential to become permanent. The position supports the Oregon Department of Transportation’s mission to provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. The agency encourages applicants from all backgrounds and abilities.

Responsibilities

• Help the public with obtaining Real ID licenses, instruction permits, or identification cards.
• Serve as the primary office representative for Real ID transactions.
• Accurately produce photo licenses, instruction permits, and identification cards.
• Administer, correct, and explain driver license knowledge tests.
• Conduct vision tests.
• Explain state and federal requirements for various driver and identification transactions.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to answer complex questions.
• Collaborate with office leaders and managers to ensure efficient Real ID issuance operations.
• Examine documents for eligibility prior to issuing credentials.
• Prepare daily reports and balance transactions at the end of each day.
• Travel to other offices in the region to perform relief work as needed.
• Work in a DMV office setting with extensive face‑to‑face public interaction.
• Maintain a typing speed of at least 30 words per minute with high accuracy; a typing assessment will be conducted during the interview for selected candidates.

Requirements

• Two years of public contact or customer service experience involving in‑person or phone interaction, providing information about services/programs or explaining/applying rules, regulations, and procedures.
• Experience or training using computers to retrieve and input data.
• Three months of experience collecting money and making change.
• Completion of an associate’s degree may substitute for one year of the required public contact experience.

Qualifications

• Experience working in a fast‑paced environment and handling stressful situations.
• Demonstrated computer literacy and reading comprehension skills.
• Proven ability to provide excellent customer service.
• Experience managing multiple assignments with frequent interruptions.
• Skill in interpreting complex rules and policies and explaining them to customers or clients.

Skills

• Typing proficiency (≥30 wpm with high accuracy).
• Computer literacy for data retrieval and