Real ID Specialist (Limited Duration)

About the role

The Real ID Specialist (Limited Duration) position at the Oregon Department of Transportation's Driver and Motor Vehicles Division (DMV) Field Services Group / South Region in Klamath Falls assists the public with obtaining Real ID compliant identification cards and provides customer service for those seeking documents that comply with the Real ID Act.

Responsibilities

• Assist the public with obtaining Real ID compliant identification cards.
• Answer questions related to Real ID and provide customer service for Oregonians looking to obtain documents that comply with the Real ID Act.
• Administer, correct and explain driver license knowledge tests.
• Conduct vision tests.
• Explain state and federal requirements for different driver and identification transactions.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
• Collaborate with office leaders and managers to ensure efficient operations related to issuing Real ID.
• Examine documents for eligibility prior to issuing credentials.
• Prepare daily reports and balance transactions at the end of each day.
• Travel to other offices in the region to perform relief work.

Requirements

• Two years of public contact/customer service experience involving dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate’s degree will substitute for one year of the public contact experience.

Qualifications

Completion of an associate’s degree will substitute for one year of the public contact experience. Experience working in a fast-paced environment and dealing with stressful situations. Demonstrated computer literacy and reading comprehension skills. Experience providing excellent customer service. Experience handling multiple assignments with frequent interruptions. Experience effectively interpreting complex rules and policies to customers or clients.

Skills

Not specified.

Benefits

Not specified.

Pay

Commensurate with experience.

Schedule

Not specified.

Additional Information

• We do not offer visa sponsorship.
• If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US.
• We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position.
• All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
• You will be represented by the Service Employees International Union (SEIU).
• We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices.