RCS Manager - Rehabilitation Services

Indiana University Health is seeking individuals who embody excellence, compassion, teamwork, and purpose to join our Rehabilitation Services team as an RCS Manager. This hybrid role requires some onsite work in the Indianapolis area and operates Monday through Friday.

About the Role

As the RCS Manager, you will oversee a fully remote team responsible for coordinating patient scheduling and ensuring a seamless experience across rehabilitation services, including physical therapy, occupational therapy, and speech therapy. This role partners closely with clinic managers and rehabilitation leaders statewide to optimize scheduling workflows, maintain key performance metrics, and support patient access to care. The manager will drive operational excellence through data analysis, process improvement, and problem-solving while leading the team through major initiatives such as Epic-related workflow enhancements and Project Welcome.

Qualifications

• Bachelor’s degree or equivalent experience
• 3–5+ years of leadership experience
• Experience in healthcare operations, patient access, or call center environment
• Strong analytical and leadership skills

Responsibilities

Operational Leadership

• Provide day-to-day leadership for centralized scheduling and referral management teams
• Monitor call volume, work queues, and referral pipelines
• Align staffing models with demand and adjust in real time
• Ensure adherence to workflows and scheduling standards

Performance & Metrics

• Drive achievement of KPIs including service levels and productivity
• Analyze trends and identify improvement opportunities
• Hold team members accountable to performance expectations

People Leadership & Development

• Lead, coach, and develop team members
• Support hiring, onboarding, and performance management
• Promote engagement, accountability, and growth

Process Improvement & Standardization

• Drive continuous improvement initiatives
• Identify inefficiencies and implement solutions
• Support statewide standardization efforts

About Indiana University Health

Indiana University Health is one of Indiana’s largest employers and the most comprehensive medical system in the state, with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. Our vision is to lead the transformation of healthcare through quality, innovation, and education, making Indiana one of the nation’s healthiest states. IU Health’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. In partnership with the Indiana University School of Medicine, we bring together highly skilled physicians, researchers, and educators to provide world-class care for children and adults and improve the health of patients and communities across Indiana.