RCM Financial Counselor (Onsite) - RFT

General Summary

Under direction of the Director(s) of Revenue Cycle, the Patient Financial Service (PFS) Revenue Cycle Financial Counselor will compile and assist patients with cost estimates for both Out of Network services and the Good Faith Estimates.

Principle Duties And Responsibilities

• Complete estimates for both the Good Faith Estimate and Out of Network estimates per the No Surprise Act.
• Work with both clinic and hospital staff to ensure that estimates are delivered to patients, and clinics as applicable, in a timely manner per the time frames set by the No Surprise Act.
• Ensure that all completed documents are scanned into the patient’s account and/or applicable folder if estimate is not for a current patient.
• Make outgoing and receive incoming calls and answer inquiries from clinics, patients, insurance companies and all other parties regarding estimates.
• Effectively communicate to customers' needs with the appropriate level of urgency.
• Appropriately refers all non-routine issues to management for clarification.
• Afford assistance in all Patient Financial Service (PFS) functions as assigned.

Maintains confidentiality in ALL aspects of the position.