Financial Counselor- Remote

Job Duties

• Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call.
• Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period.
• Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided.
• Plans, organizes, and prioritizes work to discuss with patients the importance of patients financial responsibility.
• Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives.
• Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.
• Represents the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately, and efficiently.

Other Related Duties

• Other related duties as required.

Qualifications

Education Required - High School diploma or equivalent
Preferred - Bachelors Degree
Work Experience Required - 1 year of customer service, healthcare, or office experience
Preferred - Previous Healthcare Billing/Collections/Customer Service Experience