Rare Oncology, Key Account Manager - Northeast

Job Requisition ID: 32834 | US Field | Department: Sales

About the company

SERB is a fast-growing global specialty pharma company designed to address rare and urgent conditions by delivering life-saving medicines when time and complexity leave no room for failure. We operate end-to-end across 100+ countries, ensuring 70+ essential medicines for rare diseases, emergency care, and medical countermeasures reach patients and clinicians with urgency – wherever and whenever they are needed.

Shaped over the past 25 years by an entrepreneurial, disruptive spirit, SERB combines the focus and agility of a biotech with the scale, reach, and reliability of a global pharmaceutical company — always grounded in medical purpose, not corporate convention. Our 600+ employees are driven by three core values:

• Patients first, always: Patients are not a concept — they are why we act, especially when time matters most.
• Impact focused: We are agile, entrepreneurial, and disciplined - working smart and learning continuously to deliver results that matter, with the consistency, quality, and trust that critical care demands.
• Team powered: We go the extra mile - together - because our shared commitment drives extraordinary outcomes.

Guided by a clear ambition and a relentless focus on patients, SERB continues to expand through selective, innovative acquisitions, launching new treatments and entering new geographies. Across every step — from integration to delivery — our people act with passion, ownership, and determination to ensure life-saving medicines become available to patients who need them, worldwide.

About the role

The Key Account Manager will be responsible for promoting SERB’s products and increasing the use of SERB’s oncology products, Voraxaze and Vistogard, for indications consistent with labelling within the assigned territory. This role involves selling and differentiating the value of SERB’s products to customer groups and individual decision makers.

The territory for this role covers the following states: NY, MA, NJ, CT, RI, and NH.

This role will work closely with internal functions such as Inside Sales, Marketing, HR, Training, and Sales Operations. Externally, the Key Account Manager will maintain relationships with Customers, CSO Leadership, and Vendors.

Responsibilities

• Ensure effective execution of SERB’s strategies and tactics within assigned geographic area
• Develop effective business plans to execute selling strategies that are consistent with corporate brand and marketing plans and are tailored to geography and customer context
• Review and analyze market/customer data to support and execute strategic planning
• Identify key decision makers for the use of our products and conduct customer meetings within assigned territory
• Maintain current CRM records
• Achieve sales goals for all promoted products
• Foster commitment to SERB and our products
• Educate HCPs on the correct use of our products in the disease in which they are approved
• Optimize time and efficiency within a large geographic area in order to maximize impact and results
• Utilize resources for greatest sales impact
• Review and analyze data/systems/processes to identify and create business opportunities and to improve tactical implementation of strategic goals
• Comply with SERB’s code of conduct and policy guidelines
• Demonstrate in words and actions the values of SERB
• Travel to hospitals in your territory and to various onsite company meetings
• Comply with all hospital credentialing requirements

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Requirements

• Outstanding interpersonal consultative skills
• Excellent presentation/platform skills
• Ability to identify decision makers and influence decisions
• Strong business & financial acumen and analytical capabilities
• Ability to manage and prioritize workload, multi-task and manage a diverse mix of issues, responsibilities, and challenges
• Ability to creatively address problems in an organized systematic way
• Willingness and ability to work within and outside of traditional business hours

Benefits

• Vacation, Personal, and Sick time
• 15 Paid Company Holidays
• Medical, Dental, Vision, and other Voluntary benefits
• Paid Parental Leave
• Tuition Assistance
• Discretionary Bonus Plan
• Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbor match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.