Ramp & Customer Service Agent

About the role

The Ramp & Customer Service Agent is responsible for a variety of tasks including guest interactions and ramp functions. This role requires strong communication skills, the ability to handle multiple tasks in a fast-paced environment, and a valid driver's license.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing)
• Performs aircraft grooming and security searches
• Performs boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests)
• Process and secure guest luggage
• Filings and maintaining luggage claims as necessary including damaged, delayed and pilferage
• Loads and offloads luggage and cargo with the use of conveyor belts
• May be assigned to perform duties of varying capacities to ensure complete guest satisfaction

Requirements

• Strong written and verbal communication skills
• Ability to juggle multiple tasks in a fast-paced environment
• A valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
• Ability to learn and operate a computerized reservation system
• Typing speed of at least 25 WPM
• Ability to consistently lift 50 pounds
• Must be able to stand for long periods of time
• Must be able to bend, stoop, squat, reach and grasp
• Ability to perform basic mathematics
• Ability to work a flexible schedule including nights, weekends and holidays
• Ability to participate in paid training that may require overnight travel
• Depending on work location, ability to obtain USPS Mail Handling Certification
• Ability to obtain airport security clearance
• Ability to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S.

Skills

• Strong written and verbal communication skills
• Ability to juggle multiple tasks in a fast-paced environment
• Valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
• Ability to learn and operate a computerized reservation system
• Typing speed of at least 25 WPM
• Ability to consistently lift 50 pounds
• Ability to stand for long periods of time
• Ability to bend, stoop, squat, reach and grasp
• Ability to perform basic mathematics
• Ability to work a flexible schedule including nights, weekends and holidays
• Ability to participate in paid training that may require overnight travel
• Depending on work location, ability to obtain USPS Mail Handling Certification
• Ability to obtain airport security clearance
• Ability to communicate in English

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Pay

Starting Rate: USD $17.23/Hr

Total Rewards: Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Schedule

Part-Time

Qualifications

• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S.

Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Regulatory Information

Equal Employment Opportunity Policy Statement: It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

FLSA Status

Non-Exempt

Featured Job

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Location

Great Falls, MT - Airport