Ramp & Customer Service Agent

About the role

The Ramp & Customer Service Agent is responsible for a variety of tasks including guest interactions and ramp functions. This includes assisting guests with travel needs, performing below wing functions, boarding and gate duties, and processing luggage.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing)
• Perform aircraft grooming and security searches
• Board and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests)
• Process and secure guest luggage
• Files and maintains luggage claims as necessary including damaged, delayed and pilferage
• Loads and offloads luggage and cargo with the use of conveyor belts
• May be assigned to perform duties of varying capacities to ensure complete guest satisfaction
• Performs other duties as assigned

Requirements

• Strong written and verbal communication skills
• Ability to juggle multiple tasks in a fast-paced environment
• Valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
• Ability to learn and operate a computerized reservation system
• Typing speed of at least 25 WPM
• Ability to consistently lift 50 pounds
• Ability to stand for long periods of time
• Ability to bend, stoop, squat, reach and grasp
• Ability to perform basic mathematics
• Ability to work a flexible schedule including nights, weekends and holidays
• Ability to participate in paid training that may require overnight travel
• Depending on work location, ability to obtain USPS Mail Handling Certification
• Ability to obtain airport security clearance
• Ability to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Authorized to work in the U.S.

Preferred

• A minimum of 1 year of customer service or community service experience

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay

Starting Rate USD $17.23/Hr.

Schedule

Flexible schedule including nights, weekends and holidays.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Regulatory Information

Equal Employment Opportunity Policy Statement

Government Contractor & Department of Transportation (DOT) Regulations

Post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.