Ramp & Customer Service Agent

About the role

The Ramp & Customer Service Agent is responsible for performing various tasks including guest interactions and ramp functions. This role requires strong communication skills, the ability to handle multiple tasks in a fast-paced environment, and a valid driver’s license.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing)
• Performs aircraft grooming and security searches
• Performs boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests)
• Process and secure guest luggage
• Filers and maintains luggage claims as necessary including damaged, delayed and pilferage
• Loads and offloads luggage and cargo with the use of conveyor belts
• May be assigned to perform duties of varying capacities to ensure complete guest satisfaction

Requirements

• Strong written and verbal communication skills
• Ability to juggle multiple tasks in a fast-paced environment
• A valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
• Ability to learn and operate a computerized reservation system
• Typing speed of at least 25 WPM
• Ability to consistently lift 50 pounds
• Must be able to stand for long periods of time
• Must be able to bend, stoop, squat, reach and grasp
• Ability to perform basic mathematics
• Ability to work a flexible schedule including nights, weekends and holidays
• Ability to participate in paid training that may require overnight travel
• Depending on work location, ability to obtain USPS Mail Handling Certification
• Ability to obtain airport security clearance
• Ability to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S.

Skills

• Strong written and verbal communication skills
• Ability to juggle multiple tasks in a fast-paced environment
• Valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
• Ability to learn and operate a computerized reservation system
• Typing speed of at least 25 WPM
• Ability to consistently lift 50 pounds
• Ability to stand for long periods of time
• Ability to bend, stoop, squat, reach and grasp
• Ability to perform basic mathematics
• Ability to work a flexible schedule including nights, weekends and holidays
• Ability to participate in paid training that may require overnight travel
• Depending on work location, ability to obtain USPS Mail Handling Certification
• Ability to obtain airport security clearance
• Ability to communicate in English

Benefits

Alaska Airlines, Hawaiian Airlines and Horizon Air offer a competitive total rewards package including free stand-by travel privileges, comprehensive well-being programs, generous 401k match program, annual bonus plans, and generous holiday and paid time off. For more information about benefits, please visit our career site.

Pay

Starting Rate: USD $18.27/Hr.

Schedule

Part-Time

Qualifications

• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S.

Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Regulatory Information

Equal Employment Opportunity Policy Statement: Alaska Airlines, Hawaiian Airlines and Horizon Air comply with all applicable federal, state and local laws governing nondiscrimination in employment and ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in filing a complaint, opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & DOT Regulations

Post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

FLSA Status

Non-Exempt