Ramp & Customer Service Agent

About the role

The Ramp & Customer Service Agent is responsible for performing various tasks including guest interactions, ramp functions, aircraft grooming, and security searches. This role requires a flexible schedule and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing)
• Perform aircraft grooming and security searches
• Process and secure guest luggage
• Files and maintains luggage claims as necessary including damaged, delayed and pilferage
• Loads and offloads luggage and cargo with the use of conveyor belts
• May be assigned to perform duties of varying capacities to ensure complete guest satisfaction
• Perform other duties as assigned

Requirements

• Strong written and verbal communication skills
• Ability to juggle multiple tasks in a fast-paced environment
• Valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
• Ability to learn and operate a computerized reservation system
• Typing speed of at least 25 WPM
• Ability to consistently lift 50 pounds
• Ability to stand for long periods of time
• Ability to bend, stoop, squat, reach and grasp
• Ability to perform basic mathematics
• Ability to work a flexible schedule including nights, weekends and holidays
• Ability to participate in paid training that may require overnight travel
• Depending on work location, ability to obtain USPS Mail Handling Certification
• Ability to obtain airport security clearance
• Ability to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S.

Preferred

• A minimum of 1 year of customer service or community service experience

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay

Starting Rate USD $17.23/Hr.

Schedule

Flexible schedule including nights, weekends and holidays.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Regulatory Information

• Equal Employment Opportunity Policy Statement

Government Contractor & Department of Transportation (DOT) Regulations

• Post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position.

Apply

Apply by 7:00 PM Pacific Time on 7/13/2026

Employment Type

Part-Time

FLSA Status

Non-Exempt

Regular/Temporary

Regular