Ramp & Customer Service Agent

Alaska Airlines · Belgrade, MT · Yesterday

On-site$21.72/hrPart-time

About the role

The Ramp & Customer Service Agent is responsible for a variety of tasks including guest interactions and ramp functions. This role requires strong communication skills, a valid driver’s license, and the ability to work flexible hours.

Responsibilities

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
Work outdoors in various weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing)
Perform aircraft grooming and security searches
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests)
Process and secure guest luggage
Files and maintains luggage claims as necessary including damaged, delayed and pilferage
Loads and offloads luggage and cargo with the use of conveyor belts
May be assigned to perform duties of varying capacities to ensure complete guest satisfaction

Requirements

Strong written and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
A valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
Ability to learn and operate a computerized reservation system
Typing speed of at least 25 WPM
Ability to consistently lift 50 pounds
Must be able to stand for long periods of time
Ability to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics
Ability to work a flexible schedule including nights, weekends and holidays
Ability to participate in paid training that may require overnight travel
Depending on work location, ability to obtain USPS Mail Handling Certification
Ability to obtain airport security clearance
Ability to communicate in English
High school diploma or equivalent
Minimum age of 18
Must be authorized to work in the U.S.

Skills

Strong written and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
A valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
Ability to learn and operate a computerized reservation system
Typing speed of at least 25 WPM
Ability to consistently lift 50 pounds
Ability to stand for long periods of time
Ability to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics
Ability to work a flexible schedule including nights, weekends and holidays
Ability to communicate in English

Benefits

Alaska Airlines, Hawaiian Airlines and Horizon Air offer a competitive total rewards package including free stand-by travel privileges, comprehensive well-being programs, generous 401k match program, annual bonus plans, and generous holiday and paid time off. Additionally, employees are eligible for airport SIDA badge requirements and regulatory compliance.

Pay

Starting Rate: USD $21.72/Hr.

Schedule

Part-Time

Qualifications

High school diploma or equivalent
Minimum age of 18
Must be authorized to work in the U.S.

Skills Preferred

A minimum of 1 year of customer service or community service experience

Regulatory Information

Equal Employment Opportunity Policy Statement: Alaska Airlines, Hawaiian Airlines and Horizon Air comply with all applicable federal, state and local laws governing nondiscrimination in employment and ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Government Contractor & DOT Regulations

Post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

FLSA Status

Non-Exempt