Radiology Scheduling Agent

Join Midstate Radiology Associates (MRA) as a Radiology Scheduling Agent in Wallingford, CT. Multiple full-time positions are available due to growth. This is an on-site role.

Pay

Starting pay for this position is between $20.00 and $25.00 per hour. A $2,500.00 sign-on bonus will be offered to well-qualified candidates. Advancement opportunity to Radiology Scheduling Agent II, including a pay increase, after six months.

Schedule

• Monday – Friday, 8:30 AM – 5:00 PM (primary shift)
• Alternative shift: Monday – Friday, 8:00 AM – 4:30 PM
• 40 scheduled hours per week

Responsibilities

• Answer inbound calls from offices and patients requesting to schedule radiology or MRI exams.
• Make outbound calls to patients and offices to schedule radiology and MRI exams.
• Proficiently schedule patients for multiple imaging modalities (X-Ray, DEXA, Fluoroscopy, CAT Scan, Ultrasound, Mammography) across all MRA service locations following established protocols, workflows, and scripting.
• Maintain certified proficiency in scheduling for all exam types.
• Keep training and reference materials up to date; engage in continuous learning and improvement.
• Strive to meet established departmental goals and achieve desired call-center metrics.
• Meet or exceed individual performance criteria.
• Model H3W behaviors.
• Perform other duties as assigned based on the changing needs of the organization.

Requirements

• High school diploma or equivalent.
• Experience working in a call center environment preferred.
• Experience providing healthcare-related customer service and scheduling preferred.
• Experience being accountable for call-center metrics (answer time, average handle time, return to queue, etc.) preferred.

Skills

• Excellent interpersonal, analytical, communication, and problem-solving skills.
• Ability to multitask and work in a fast-paced, dynamic environment.
• Friendly and caring attitude with empathy for each patient.
• Reliable attendance and punctuality that complies with organizational policies.
• Willingness to be held accountable for individual and team work.
• Desire to deliver the best possible patient experience.
• Agility and confidence in maintaining Midstate Radiology’s competitive advantage.
• Personal investment in team success and willingness to devote time to overcome team barriers.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds.
• Ability to access and navigate each department at the organization’s facilities.