Scheduling Coordinator

Remote position based in Georgia. Pay range for all remote locations: $13.88–$34.75 per hour.

About the role

The Surgical Scheduling Coordinator books equipment for hospitals nationwide, guiding surgical customers through the scheduling process via phone, email, and case management. Schedule: 7:30 am – 4:30 pm CST, Monday – Friday. On-call requirements: 2–3 weekday nights (12-hour shifts) per month and 1–2 weekend days (24-hour shifts).

Responsibilities

• Handle initial inbound and follow-up outbound confirmation calls for surgical-procedure scheduling.
• Respond to customer voicemails and emails related to scheduling.
• Schedule cases across multiple modalities, confirm next-day schedules, approve cases via the online scheduling system, and ensure accurate booking.
• Identify scheduling barriers and implement solutions to improve scheduling outcomes.
• Follow established safety, confidentiality, and HIPAA guidelines.
• Participate in ongoing training to deepen understanding of department offerings.
• Assist with additional tasks as assigned by supervisor or manager.

Requirements

• High School Diploma or equivalent.
• Proven work experience as a Scheduling Coordinator or in Customer Service.
• Proficiency in scheduling software preferred.
• Experience using Microsoft Office 365 (Outlook, Word, and Excel).
• Knowledge of clinical/medical practice operations, procedures, terminology, and administrative processes preferred.
• For remote position: a separate, distraction-free work area.

Skills

• Superior phone and written customer-service skills.
• Effective written and verbal communication with active listening.
• Ability to collaborate across departments and build relationships with internal and external customers.
• Patient and empathetic attitude.
• Computer literacy and in-depth knowledge of Microsoft Office 365.
• Strong problem-solving skills and sound judgment.
• Familiarity with call-center/ACD phone systems.
• Dependable attendance and punctuality.
• Adaptable and flexible in fast-paced environments.
• Strong time-management and organizational skills.
• Comfortable sitting at a computer for extended periods.

Benefits

• Health insurance options (Medical, Dental, Vision).
• Short- and Long-Term Disability plans.
• Flexible Spending Accounts and Health Savings Accounts.
• Life Insurance options.
• Paid Time Off.
• 401K Savings Plan with employer match.
• Employee discounts.
• Tuition reimbursement.
• Daily Pay program.
• Employee Assistance Program and wellness programs.

Vaccination requirements: certain vaccinations (including COVID-19) may be required based on customer or company policies; Agiliti covers the expense at participating clinics.