Radiology Scheduler | Remote

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info; remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it. Avoid filler like "commensurate with experience", etc. So we need to parse the posting. Let's extract content: - Intro: "Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico". This is a restriction; maybe we can put in a paragraph under About the role? Could be part of "About the role" or "Additional Information". The instruction: "Prefer a few substantive sections over many thin ones." We can have sections: About the role, Responsibilities, Requirements, Benefits, Pay (since wage given), maybe Schedule? There's mention of schedule: "Start date: 10/29/2026". Also "Must be flexible to adjust shifts, swap coverage, and support overtime based on business needs". Also "Ability to adhere to assigned schedules within program operating hours". Also "Flexibility to work assigned schedules, including evenings, weekends, or holidays as required". So schedule info exists. So we can include Schedule section. - Also "Compensation & Benefits" section includes wage and benefits list. So we can split Pay and Benefits sections. - "What You Will Do" includes responsibilities. - "Requirements" includes requirements. - Additional info about assessments, EEO, etc. Should be removed as boilerplate (EEO, equal opportunity, etc). Also "Note: Completion of assessments may be required before an applicant can move forward." That's not boilerplate? It's specific to process; but maybe considered application instructions? It says "Do NOT ... application instructions." This is about assessments; might be considered part of hiring process. Likely we should remove it as it's application instruction. Also "Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal." That's application instructions; remove. - Also "Carenet Health is an Equal Opportunity Employer..." remove. Thus we keep: state restrictions, start date, about the role (the paragraph about fostering collaboration etc), responsibilities list, requirements list, pay (wage), benefits list, schedule info (start date, flexibility). Also maybe "Qualifications" could be same as Requirements; but we can just use Requirements heading. We need to avoid repeating job title as heading. Job title is not given explicitly but maybe "Customer Service Rep role" or "Health Advisor". We'll not add heading for it. We need to output only HTML fragment, no /, no markdown fences. Let's craft:

  About the role

  ... include the fostering collaboration paragraph and maybe state restrictions and start date? Could combine.

  But we need to ensure we don't create filler sections. All content must be present. Let's list all substantive info: - State restrictions list. - Start date: 10/29/2026. - About Carenet: fostering collaboration, creativity, innovation; promises: empowering growth through trust, opportunity, accountability; looking for entrepreneurial spirit, market-leading performance; passionate about healthcare, supporting patients, empathetic, patient focused, enjoys interacting with patients, patient reps, providers, pharmacies; remote work from home position. - Compensation: wage $16.00 per hour. - Benefits: health, dental, vision insurance; 401(k) plan with company match; paid time off (PTO) and holidays; flexible spending accounts (FSAs); employee wellness programs; career development opportunities. - Responsibilities (What You Will Do): - Serve as key point of contact within Hoag’s Centralized Patient Service Center, supporting patients with scheduling and coordination across multiple service lines, including CT, MRI, mammography and bone density (DEXA), X-ray and ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery and labor & delivery, as well as physician scheduling and general radiology call support. - Deliver compassionate, efficient, accurate patient experience while managing high-volume inbound interactions in remote contact center environment. - Responsibilities include scheduling, rescheduling, confirming appointments, addressing patient inquiries, documenting all interactions per client protocols, HIPAA, service expectations. - Manage inbound/outbound patient interactions to support scheduling and coordination of diagnostic imaging services. - Schedule, reschedule, cancel, confirm patient appointments across diagnostic imaging and specialty service lines, including but not limited to CT, MRI, mammography/bone density (DEXA), X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery and labor & delivery, radiology and nuclear medicine physician scheduling, and main call support. - Respond to patient inquiries regarding imaging services, appointment availability, preparation instructions, verifying insurance, general service information. - Accurately document all patient interactions, appointment details, updates in appropriate systems and CRM platforms. - Review patient orders, referrals, provider instructions to ensure appointments scheduled per guidelines/protocols. - Navigate multiple systems simultaneously (scheduling platforms, CRM tools, communication systems) while maintaining accuracy/efficiency. - Communicate professionally with patients, providers, internal teams to coordinate care and resolve scheduling needs. - Demonstrate empathy, professionalism, active listening skills while supporting patients throughout scheduling process. - Follow established workflows, call flows, knowledge resources when handling patient interactions and service requests. - Identify patient needs and take appropriate actions to ensure concerns resolved, service expectations met. - Maintain productivity and quality standards in fast-paced, high-volume contact center environment. - Ensure strict adherence to HIPAA regulations and all privacy and security standards. - Participate in required training programs, including modality-based training for imaging services. - Engage in coaching sessions and apply feedback to improve performance and service delivery. - Maintain consistent attendance and schedule adherence to support operational goals. - Perform other duties and responsibilities as assigned. - Requirements: - High school diploma or GED required. - Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling is required. - Required Work From Home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards. - Strong verbal communication skills with ability to demonstrate empathy, professionalism, excellent telephone etiquette. - Demonstrated understanding of and consistent adherence to contact center performance metrics (e.g., adherence, quality, service levels), in alignment with scorecard standards and Remote Work Agreement (RWA) expectations. - Ability to adhere to assigned schedules within program operating hours, demonstrating reliability, punctuality, consistent attendance. - Must be flexible to adjust shifts, swap coverage, and support overtime based on business needs, while maintaining timely and professional communication regarding schedule changes or absences. - Ability to manage multiple systems and tasks simultaneously in a fast-paced environment. - Strong attention to detail and ability to follow established protocols and workflows. - Demonstrated problem-solving skills and ability to research and resolve customer inquiries effectively. - Basic computer proficiency including experience with Windows-based systems and applications such as Outlook, Teams, and CRM or scheduling platforms. - Ability to type a minimum of 40 words per minute. - Flexibility to work assigned schedules, including evenings, weekends, or holidays as required. - Schedule: - Start date: 10/29/2026. - Must be flexible to adjust shifts, swap coverage, support overtime based on business needs. - Ability to adhere to assigned schedules within program operating hours. - Flexibility to work assigned schedules, including evenings, weekends, or holidays as required. We could combine schedule info into a section. Now we need to output HTML with headings

  and lists

  • for any list of duties/requirements/benefits. For prose, use

    . We need to decide which content is list vs prose. - About the role: could be prose paragraph(s). We'll put the description in

    . - Responsibilities: list of duties; we can make

    • each bullet. - Requirements: list;
      • . - Benefits: list;
        • . - Pay: maybe just a

          stating wage. - Schedule: could be

          • or

            . Since it's a list of schedule details, we can use

            • . Now ensure we don't repeat any info inadvertently. Let's craft:

              About the role

              Carenet Health fosters collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance. If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoy interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

              The company is not authorized to hire in the following states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico. Start date: 10/29/2026.

              That seems fine. Now Responsibilities:

              Responsibilities

              • Serve as a key point of contact within Hoag’s Centralized Patient Service Center, supporting patients with scheduling and coordination across multiple service lines, including CT, MRI, mammography and bone density (DEXA), X-ray and ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery and labor & delivery, as well as physician scheduling and general radiology call support.
              • Deliver a compassionate, efficient, and accurate patient experience while managing high-volume inbound interactions in a remote contact center environment.
              • Schedule, reschedule, confirm appointments, address patient inquiries, and document all interactions in accordance with client protocols, HIPAA standards, and service expectations.
              • Manage inbound and outbound patient interactions to support scheduling and coordination of diagnostic imaging services.
              • Schedule, reschedule, cancel, and confirm patient appointments across diagnostic imaging and specialty service lines, including but not limited to CT, MRI, mammography/bone density (DEXA), X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery and labor & delivery, radiology and nuclear medicine physician scheduling, and main call support.
              • Respond to patient inquiries regarding imaging services, appointment availability, preparation instructions, verifying insurance, and general service information.
              • Accurately document all patient interactions, appointment details, and updates in the appropriate systems and CRM platforms.
              • Review patient orders, referrals, and provider instructions to ensure appointments are scheduled according to established guidelines and protocols.
              • Navigate multiple systems simultaneously (e.g., scheduling platforms, CRM tools, and communication systems) while maintaining accuracy and efficiency.
              • Communicate professionally with patients, providers, and internal teams to coordinate care and resolve scheduling needs.
              • Demonstrate empathy, professionalism, and active listening skills while supporting patients throughout the scheduling process.
              • Follow established workflows, call flows, and knowledge resources when