Radiology Scheduler

About the role

Pursue your passion and potential. Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve.

Responsibilities

• Greets visitors and patients in person or over the phone, upholding excelling customer service skills.
• Performs scheduling functions or provides information, forwards callers, or records messages as needed.
• Facilitates access to Northern Light Health services by performing multi-facility and multi-resource scheduling including but not limited to office appointments, diagnostic testing, and procedures.
• Schedules, reschedules, confirms, acknowledges, and cancels patient appointments for multiple modalities and procedures.
• Consults with departments/offices when orders are unclear or need adjustments.
• Ensures the use of proper documentation including cancel, reschedule, and override guideline reasons.
• Completes registrations with accuracy and works worklists timely.
• Works closely with scheduling leadership for assistance and process improvement.
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.

Requirements

• High School Diploma/GED
• 1+ years of experience in a medical office working directly with patients (examples - Medical Assistant, CNA, or Medical Secretary)
• Basic level of computer proficiency including the ability to send and receive emails, type general correspondence, enter data into spreadsheets, and use necessary software applications with close attention to detail
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements.
• Ability to work 8:30am - 5:00pm EST. It may be necessary, given the business need, to work occasionally overtime or weekends
• Must live within a commutable distance to 43 Whiting Hill Rd, Brewer, Maine 04412

Qualifications

• Associate's Degree (or higher) in healthcare administration, finance, business, or related field
• Call center and medical office experience
• Knowledge of medical terminology

Soft Skills

• Demonstrates system values and integrates them into daily organizational practice
• Actively supports patient-centered care with respect for the diversity of human experience and demonstrating integrity with the handling of sensitive patient information
• Ability to work independently and in a team atmosphere and promotes a positive environment
• Verbal and written aptitude for adequate communication with the general public, providers, physician office staff, registration staff, and other healthcare professionals
• Ability to navigate and utilize system applications and associated materials needed to perform duties

Physical and Work Environment

• Work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools
• Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties

Pay

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.