Radiology Scheduler

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit organization supporting patient care, research, teaching, and community service. We believe high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us.

About the role

Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration and scheduling processes. Ensures that patients, referring providers, and other customers receive timely, efficient, and high-quality service.

Responsibilities

• Coordinates the registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures to obtain a hospital registration number and schedule an appointment.
• Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques.
• Provides basic information and instructions to patients regarding the practice and hospitals across the enterprise.
• Obtains all patient information required by the providers prior to an appointment and ensures medical records are available to all healthcare providers.
• Completely and accurately transcribes call, referral, and scheduling information in multiple systems.
• Provides excellent customer service to both internal and external customers; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
• Maintains confidentiality and privacy consistent with HIPAA guidelines.
• Requires the ability to translate requests into appropriate actions such as appointment scheduling or canceling, messaging providers, or updating insurance/demographic information using available tools and protocols.
• Requires in-depth knowledge of referral triage processes and insurance stipulations that may affect appointment scheduling.

Requirements

• High School Diploma or Equivalent required (experience cannot substitute for this requirement).
• 0–1 year of customer service experience, preferably in a high-volume contact center or call center environment.
• 0–1 year of experience in a medical office, healthcare setting, or patient-facing healthcare environment preferred.
• Experience using Epic electronic medical records (EMR) system preferred.
• Medical Terminology required.

Skills

• Excellent customer service skills.
• Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality.
• Strong communication, interpersonal, and team skills.
• Ability to exercise judgment in dealing with sensitive, confidential information.
• Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
• Ability to handle a high volume of calls and work in a fast-paced environment.

Benefits

• Medical, Dental, and Vision coverage.
• 403b retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass.

Pay

The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Schedule

• Monday - Friday, 9:30 AM - 6:00 PM.
• Onsite at 1620 Tremont Street.
• Scheduled Weekly Hours: 40.
• Employee Type: Regular.
• Work Shift: Day.