Radio Dispatcher - Fixed Route

Responsibilities

• Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manages emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manages daily service by reviewing route performance and proactively responding to situations that impact customer service.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.

Benefits

• Vacation: up to 25 days per year
• Paid Sick Leave: 26 hrs. for full-time employees after 1st year worked progressing up to 40 hrs. after 3rd year worked.
• Medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.