Dispatcher/Router

Job Description

Develop, maintain, and adjust school bus routes and schedules to ensure efficiency and compliance with district policies.
Dispatch drivers and monitor daily routes, addressing delays, breakdowns, or emergencies as they arise.
Communicate effectively with drivers and paraprofessionals, school staff, parents, and administrators regarding transportation matters.
Utilize routing and dispatch using "Transfinder" software to track vehicles and manage route data.
Respond to incidents and provide real-time problem-solving support.
Maintain accurate records, including route changes, driver assignments, and transportation logs.
Retrieve and provide bus video footage upon request, ensuring timely delivery while maintaining confidentiality and compliance with district policies and student privacy regulations.
Post and manage open routes for driver and paraprofessional positions while following contract language.
Maintain organized bid sheets for union compliance and Transportation Department records.
Aid in planning transportation for field trips, athletics, and special events.
Support staffing and coverage as needed.
Complete special projects and assignments as directed by the supervisor.
Perform light clerical and office duties, including filing, sorting, and light cleaning.
Ensure compliance with safety regulations and district procedures.

Minimum Qualifications

• A high school diploma or relevant experience required.
• Must have or be willing to obtain a Commercial Driver's License (CDL) with Passenger (P) and School Bus (S) endorsements.
• Previous experience in dispatching, routing, logistics, or transportation operations preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with computers and routing/dispatch software (or ability to learn quickly).
• Ability to remain calm and make sound decisions in high-pressure situations.
• Knowledge of local geography and school district boundaries is a plus.
• Demonstrated ability to work effectively in a team-oriented environment.

Work Environment & Physical Requirements

• Fast-paced office environment with frequent communication via phone and radio.
• Must be able to sit for extended periods while maintaining focus and accuracy.
• Occasional lifting of up to 25 pounds.
• Frequent bending, twisting, and movement throughout the workday.
• May be required to work outdoors in various weather conditions to assist drivers or paraprofessionals.
• Work hours may include early mornings and/or afternoon/evening shifts aligned with school transportation schedules.
• Overtime may be required as determined by the supervisor.