Dispatcher

About the role

The Dispatcher will dispatch, re-route and have communications with drivers. They will also report metrics to key central office and business unit managers, provide customer service and perform data entry.

Responsibilities

• Accept and input daily service orders and details.
• Maintain high volume communication with Sales/CSR’s, clients, and drivers regarding delays, changes, cancellations, re-routing, and continuous improvement processes.
• Accurately completes DOT mandated paperwork, manifests, labeling, bill of lading, etc.
• Tracks fines, penalties, inspections, condition reports, on time percentages, hours worked, missed stops, gallons hauled, and other key bulk metrics.
• Analyze and recommend corrective actions with respect to all delivery breakdowns.
• Learns compatibility and other technical rules for the optimization and safe use of all rolling stock assets.
• Tracks assets at the tank washes and ensures they are turned and picked up in a timely manner.

Requirements

• High School Diploma or equivalent.
• Previous dispatcher and scheduling experience (preferred).
• To pass DOT Hazmat Training (initial hire and every 3 years).
• Strong organizational and communication skills.
• Strong customer service skills including excellent communication at all levels of interaction.
• Ability to work under demanding conditions and respond in a professional and timely manner.
• Must operate a variety of office equipment including a personal computer, email, internet, and customized business software.
• Ability to maintain strict confidentiality.

Physical Requirements

• Regularly stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.

What Reworld Offers

• Health Care Benefits - start 1st day of employment.
• Wellness Program Incentives & Rewards.
• 401k - match up to 7%.
• Paid Time Off (Vacation & Holiday).
• Paid Parental Leave.
• Short-Term & Long-Term Disability Benefits.
• Tuition Reimbursement.
• Employee Referral Bonus.

Additional Information

• For additional information, refer to the Pay Transparency section below.

Pay Transparency

Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable).

DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.