Radio Dispatcher

Veterans Services Sandusky Agency · Sandusky, Ohio · Contact: Hailey Ivory (Hailey.ivory@dvs.ohio.gov) · Classified, OCSEA union · Full‑time, permanent · Hours: 2:00 PM–10:00 PM (rotating 2‑week schedule with every other weekend off)

About the role

The Ohio Veterans Homes, part of the Ohio Department of Veterans Services, provide trauma‑informed, long‑term care to wartime veterans at facilities in Sandusky and Georgetown, with domiciliary living in Sandusky. The agency is committed to an inclusive work environment and developing dedicated employees.

Pay & Schedule

• Starting hourly pay: $21.48
• Shift: 2:00 PM–10:00 PM
• Rotating two‑week schedule with every other weekend off
• Multiple pay increases over years of service; longevity increases begin at year five
• Overtime opportunities available

Benefits

• Tuition reimbursement up to $5,000 annually
• Referral bonuses up to $4,000
• Medical coverage effective the first of the month following start date
• Free dental and vision after one year
• Generous leave package: vacation, sick, holiday, and personal leave
• Retirement/pension, deferred compensation, credit union benefits

Responsibilities

• Monitor all radio activity and operate the police/Ohio Veterans Home radio system to dispatch agency, police, and safety personnel to emergency calls
• Dispatch medical transportation drivers when the resident Transport Dispatch Worker is unavailable
• Log all emergency and dispatch calls
• Call emergency pages (e.g., code yellow, blue, C, grey, red/white/blue)
• Answer agency switchboard (“0”) and direct incoming and in‑house calls to departments and residents
• Answer emergency phones and general police lines when officers are not on station
• Answer transportation phone when resident dispatcher is unavailable
• Take messages for police and safety personnel when they are unavailable
• Serve as access‑control checkpoint at the Police Department front counter
• Monitor all systems at the OVH Police Department Central Monitoring Console for unusual events; dispatch police to troubled/elopement areas, relay information, and assist in coordinating resident location
• Monitor fire alarm systems, generator displays, environmental, fire, health, safety, and severe‑weather warning devices and controls at the central monitoring console
• Monitor state Multi‑Agency Radio Communications (MARCS) radio traffic with the Ohio State Highway Patrol (OSHP)
• Monitor roam‑alert system and notify floor staff of secure‑care unit resident activity
• Monitor after‑hours call‑offs; relay all advisories and warnings to all agency areas
• Process requests for agency ID badges and parking permits from walk‑in customers; maintain request log and submit to appropriate police personnel for processing
• Issue completed ID badges, annotating log with issuance details and briefings
• Issue keys

Qualifications

• Formal education demonstrating reading, writing, and speaking English, or equivalent of the Minimum Class Qualification for Employment

Skills

• Dispatch
• Communications
• Law Enforcement
• Veteran Services
• Fire & EMS
• Basic Documentation
• Confidentiality
• Verbal Communication
• Responsiveness
• Attention to Detail
• Situational Awareness