R&D AI Transformation Director

The Role

Tripleseat is the platform that more than 20,000 hospitality businesses use to manage group sales, banquets, catering, and event operations. We have the deepest proprietary dataset in hospitality event management: millions of events, granular F&B line items, conversion funnels, and booking patterns across every major US metro. This data is the foundation of our AI product strategy and the core of our competitive moat. We need a leader to build the data platform that turns it into intelligence.

Outcomes

• You Will Drive AI Products: The data infrastructure, models, and ML capabilities to deliver Revenue Intelligence (dynamic F&B recommendations, menu insights, demand forecasting, network benchmarking) and to support the agentic products on the roadmap.
• You Will Drive Unified Data Infrastructure: A single, governed data platform in Snowflake with a canonical data model that connects our product database with Salesforce, Zendesk, Outreach, and Netsuite. One source of truth that serves every function in the company.
• You Will Drive Federation Standards: Data contracts, modeling conventions, semantic layer governance, and quality standards that let every function move fast on the shared platform without breaking each other.
• You Will Drive Product Team Analytics: Instrumentation strategy, usage measurement, conversion funnel analytics, and the datasets the product organization needs to build and improve features with confidence.
• You Will Drive Business Intelligence: A trusted reporting layer serving RevOps, Finance, and Marketing with unified customer views, pipeline analytics, ARR reporting, and demand gen attribution.

What You Will Do (Must-Have)

• Arcitect the Revenue Intelligence Product Analytics Platform
• Own the end-to-end architecture for Tripleseat’s data platform: Snowflake warehouse, dbt transformation layer, ingestion, orchestration, semantic layer, lineage, and governance.
• Design the canonical data model that unifies our product database with Salesforce, Zendesk, Outreach, NetSuite, and product instrumentation into a single source of truth.
• Make the foundational decisions (storage strategy, modeling approach, performance, cost, governance) that determine whether the platform scales with our AI product roadmap.
• Define the data contracts and quality standards that production AI features depend on.
• Build, Not Just Direct Write production dbt models. Design schemas. Build pipelines. Debug performance.
• Deliver the data infrastructure required for Revenue Intelligence: dynamic F&B minimum recommendations, menu performance insights, demand forecasting, and network benchmarking powered by data from 20,000+ venues.
• Solve the hard data quality problems that block our AI ambitions: contact deduplication across millions of records, menu taxonomy standardization across 20,000+ venues with unstructured data, and F&B reconciliation.
• Shape and Coach the Data Team
• Help shape the data organization as it grows. Influence hiring, leveling, and how roles fit together across data engineering, analytics engineering, and data science.
• Player-coach the analytics engineers and Snowflake builders already in the organization. Run design reviews, code reviews, and architecture reviews. Set the standards. Write the playbooks others run from.
• Partner closely with the SVP of Technology on org design, prioritization, and how the data function evolves over the first 12 to 18 months.

What You Bring

• 10+ years of hands-on data engineering and architecture experience in growth-stage SaaS.
• You have personally built the platforms that power AI or ML features in production, not dashboards.
• Humble, hungry, and smart. You have high standards and strong opinions, but low ego. You build trust, listen well, and know how to push for better outcomes while bringing others along.
• Deep, current expertise in the modern data stack: Snowflake, dbt, pipeline orchestration, semantic layers, and modeling at scale. You ship code, not slideware.
• Direct experience with the data problems that gate AI products: entity resolution, taxonomy normalization, evaluation dataset design, model monitoring, and data quality at scale.
• Track record of mentoring analytics engineers, data engineers, and analysts to higher levels of capability. You raise the bar through architecture, code review, and standard-setting.
• Foundational leadership instincts. You can help shape a team and a function from zero, partnering with leadership on roles, hires, and operating model, while staying hands-on as the senior practitioner.
• Strong product instinct. You make infrastructure decisions based on what the product roadmap needs, not what is architecturally elegant.
• Track record of partnering cross-functionally with product, engineering, finance, and go-to-market in a centralized data model where you serve multiple internal customers.

Pay & Benefits

Salary Range: $180,000.00 to $220,000.00 annually
Compensation is based on a variety of factors, including relevant experience, skill set, geographic location, and alignment with our internal compensation framework.
This role is also eligible for additional benefits and incentives.
Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind our success and strive to create a positive and supportive work environment.
We love what we do and who we get to do it with!
Here are some of the awesome benefits that Tripleseat offers to its employees:
Competitive Medical, Dental, and Vision Insurance: Comprehensive coverage to support health and well-being.
Company Paid Life Insurance, Short- and Long-Term Disability Plans: Protection and peace of mind in unforeseen circumstances.
Supplemental Insurance Options: Optional critical illness, accident, and hospital plans.
Commuter Benefits: Transit and parking benefits, where applicable.
401(k) with Company Match: Helping employees save and plan for retirement.
Parental Leave: Support for new parents through birth, adoption, or foster care.
Flexible Paid Time Off: Encouraging work-life harmony and balance.
LinkedIn Learning Access: On-demand professional development courses.
Pet Insurance: Supporting the well-being of furry family members.
Employee Discount Programs: Exclusive savings through employee perk platforms.
At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team. We are proud to be an equal-opportunity employer and do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Everyone Valued – Everyone Included.