Quick Lube Service Advisor

Sun Auto Tire & Service, a nationwide leader in automotive services, is committed to integrity, excellence, and developing our people.

About the role

The Quick Lube Service Advisor (QLSA) creates lasting impressions and retains guests by using interpersonal skills and knowledge of products and services. This fully customer-facing role involves greeting customers, understanding their vehicle maintenance needs, managing appointments, and ensuring a smooth and pleasant experience. No previous automotive supervisory or mechanical experience is required, but the representative must be knowledgeable about automotive services and possess strong communication and organizational skills.

Responsibilities

• Greet customers warmly and promptly, assisting them with their service needs.
• Provide information about quick lube services, pricing, and estimated wait times.
• Communicate with customers to understand their needs, explain services, provide estimates, and ensure satisfaction.
• Build trust and win repeat, loyal customers.
• Present oil change options and additional services based on manufacturer recommendations and DVI documentation.
• Assess customer needs and recommend appropriate services based on vehicle condition, DVI results, and maintenance history.
• Connect referrals for conversion to full-service repairs in adjoined/sister service-forward & tire-forward stores.
• Keep customers informed about their service status, additional maintenance needs, and completion time.
• Prepare and present service invoices, process payments, and handle billing inquiries or disputes.
• Maintain accurate records of customer interactions, services performed, and follow-up actions.
• Communicate effectively with lube technicians to relay customer requests and ensure timely service delivery.
• Inform customers about current promotions, discounts, and loyalty programs.
• Ensure the customer waiting area is clean, organized, and stocked with necessary supplies and informational materials.
• Address and resolve customer or team member issues promptly and effectively.
• Ensure the quick lube area is kept clean, organized, and safe at all times; adhere to all safety regulations.
• Adhere to all company policies and procedures as outlined in the Employee Handbook.

Requirements

• Professional appearance and ability to work in a process-driven environment.
• Possess a valid driver’s license.
• Must be at least 18 years of age.
• Ability to work a minimum of five days, including weekends.

Skills

• Customer Service: Strong interpersonal and communication skills to provide excellent service and build positive relationships.
• Organizational Skills: Ability to manage appointments, maintain records, and handle multiple tasks efficiently.
• Problem-solving: Ability to address and resolve customer issues effectively and professionally.
• Sales Skills: Ability to recommend additional services and promotions based on customer needs.
• Technical Proficiency: Basic computer skills for scheduling, billing, and record-keeping.
• Team Collaboration: Ability to work collaboratively with lube technicians and other team members.

Working Conditions

Work is primarily performed in a service garage setting with exposure to various weather conditions, noise, and vehicle exhaust. This is a full-time position with potential for weekend and evening shifts.

Pay

Starting at $30,000/year to $40,000/year plus bonus.

Benefits

• Closed Sundays.
• Competitive bi-weekly pay.
• Tuition reimbursement.
• Paid vacation and sick time.
• 6 paid holidays.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) retirement savings plan with company match.
• Discounted services on personal and immediate family vehicles.
• Opportunities for advancement.