At Your Service Agent

About the role

At Your Service Agents manage the call center for information and communication throughout Big Sky Resort. We communicate efficiently with other departments as well as other team members through phone, email, various computer systems, and radio. We take pride in being the team that others go to when they have questions that need to be answered or tasks that need to be completed. This position requires exceptional attention to detail, excellent multi-tasking skills, and the ability to work at a faster-than-average pace in a versatile department.

Training will take place with the Front Desk team, and AYS Representatives are responsible for a variety of activities, including covering the Village Center desk for guest inquiries, check-ins, and check-outs. See the Front Desk job description for a comprehensive list of duties.

Responsibilities

• Provide accurate information regarding the mountain, activities, dining options, hours of operations, lodging, transportation, office equipment, and driving directions.
• Have a good working knowledge of our property management system and job duties of other departments.
• Demonstrate strong written and verbal communication skills.
• Exhibit excellent organizational skills to manage lost and found, including tracking and organizing lost items for quick returns to employees and guests.
• Be tech-savvy to operate computers, copier, fax machine, phone, and radio.
• Show a willingness to help others and handle money accurately, balancing the bank at the beginning and end of each shift.
• Work 8-hour shifts, sitting or standing for long periods of time.
• Greet guests in a warm, welcoming, and professional manner.
• Work with integrity, discretion, and attention to detail to protect private information.
• Conduct phone conversations in a friendly and professional manner.
• Contribute to creating and maintaining a culture of positivity, productivity, and professionalism.
• Take action to quickly and creatively solve guest problems within appropriate scope.
• Communicate professionally and in detail with the Manager on Duty when needed in a timely manner.
• Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures.

Requirements

• High School Diploma or equivalent.
• Hospitality experience preferred.
• Proficient in Microsoft Office and other computer applications.
• Excellent communication skills.
• Ability to work well under pressure with a positive attitude.

Submitting a resume with your application is highly appreciated.

Benefits

• FREE Ski Pass for you, your spouse, and dependents.
• FREE passes for spouse and dependents (additional details may apply).
• Discounted passes for friends and family.
• Steep discounts on lodging rates for friends and family (blackout dates apply).
• 25%-50% off Food and Beverage outlets.
• 30% off Retail at all outlets with additional gear and sponsor discounts.
• Wellness Days and PTO accrual.