At Your Service Operator

Responsibilities

• Operate the telephone to handle incoming calls.
• Process guest requests for wake-up calls, call identification, and other related services.
• Inform guests of any messages received and deliver them to their rooms upon request.
• Attend to log, and process all calls, requests, questions, or concerns from guests.
• Record all guest requests or issues in the computer system and follow-up to ensure resolution.
• Provide information to guests about room features, hotel amenities, and local points of interest.
• Aid guests with internet access and other technical needs.
• Report accidents, injuries, and unsafe work conditions to management.

Requirements

• A high school diploma or equivalent.
• A valid driver's license.
• Basic computer skills.
• Excellent communication skills.
• The ability to work well in a team.
• A strong work ethic and reliability.
• Flexibility and adaptability.
• A customer service-oriented attitude.

Qualifications

This position requires a high school diploma or equivalent. Applicants must also have a valid driver's license and basic computer skills. Excellent communication skills are essential, along with the ability to work well in a team. Flexibility and adaptability are valued traits, and a customer service-oriented attitude is a must-have.

Skills

High school diploma or equivalent.

Benefits

N/A

Pay

N/A

Schedule

N/A

Benefits

N/A

Company Information

The AC Element Symphony Park is a hotel that values its guests and staff. The At Your Service Operator plays a crucial role in ensuring guest satisfaction through effective communication and problem-solving.

Equal Opportunity Employer

The AC Element Symphony Park is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. We welcome applications from all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.