Quality Supervisor

Qualifications

• Bachelor's degree in Engineering or equivalent experience
• Experience in Quality Systems required
• Knowledge of metallurgy, mechanical testing preferred
• Proficient with measuring equipment
• High regard for Safety and Quality standards and procedures
• Excellent verbal and written communications skills
• Strong organizational and time management skills
• Collaboration and teamwork skills

Responsibilities

• Lead and supervise the TS-DV quality team
• Oversee inspection and testing of product
• Investigate customer concerns; determine validity and propose corrective actions when necessary using 5-why methodology
• Resolve complaints with voice of the customer in mind but to minimize financial impact
• Arranges material return and rework
• Communicates with customers directly regarding quality and technical issues
• Assists with the oversight and administration of the overall quality management system including documentation, proper record keeping, internal auditing, calibration, proficiency test plan, monitoring of quality metrics, etc.
• Work with all other departments to ensure quality control requirements are met and communicate quality concerns to Supervisors and Plant Management; provide communication regarding quality to hourly employees
• Maintain customer satisfaction, supplier and subcontractor performance
• Oversight of product compliance to customer purchase order, specifications and regulatory and legal directives
• Be knowledgeable in codes and standards as applied to product
• Interpret customer drawings, specifications, and regulations when necessary
• Perform tasks such as: data acquisition, record keeping, review/updating SOPs, etc.
• Perform statistical analysis when necessary to determine process capability and new process validation, Gage R&R, measurement uncertainty, etc.
• Assist operations with all other duties as assigned