Quality Program Manager

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

Responsibilities

• Oversight of quality measurement and improvement priorities, framework, and target-setting with support from Quality leadership, Clinical Operations & Nursing leadership, and partnership from local teams.
• Ownership of quality dashboard metrics, which includes target-setting, developing metric definitions, annual review of quality measures for inclusion, quarterly delivery, communication, and review with all pertinent stakeholders and corrective action planning for any metric that is not meeting a target.
• Serve as a subject matter expert in quality improvement, group facilitation, project management, and change management approaches and tools.
• Educate local teams on quality planning, control, and improvement tools and approaches.
• Partner with Patient Safety and Infection Prevention teams on safety event reviews, root cause analyses, and action planning for reported serious safety events as well as education around new or revised patient safety or infection prevention standards.
• Partner with Accreditation and Regulatory Affairs team on survey readiness, education, and follow-up on actions taken to address site-specific deficiencies or citations.
• Partner with Patient Experience team on patient satisfaction, patient relations, and patient & family engagement.
• Successfully prioritize and manage multiple quality improvement initiatives with potentially competing resources.
• Collaborate with community hospital partner's quality and safety teams to align quality improvement initiatives, develop processes to share and monitor patient safety events and patient feedback, and create an integrated cancer quality dashboard.
• Collaborate with front line staff, managers, administrators, and clinical staff to facilitate QI interventions.

Qualifications

• Bachelor's Degree
• Minimum 3 years in healthcare, preferably in cancer or cancer-related services, and/or community health systems
• Minimum 5 years leading projects, programs, or teams
• Experience with formal quality/process improvement tools, methodologies, and processes
• Quality and performance improvement skills including problem definition and measurement, process gap analysis, development and evaluation of process interventions and monitoring and control systems for continuous improvement
• Demonstrated ability to create and maintain collaborative working relationships remotely and with all levels of the organization
• Experience engaging, motivating, and managing multidisciplinary, cross-functional teams (clinical and non-clinical) through large improvement initiatives
• Demonstrated ability to identify gaps in quality of care, care effectiveness, and utilization, and facilitate quality improvement projects utilizing formal quality improvement process
• Oversight of quality engagement with proton therapy center and community clinic faculty and staff, joint oncology program(s) partners, and other external partnerships
• Strong written and verbal communication skills with experience leading presentations and facilitating discussions with diverse audiences
• Demonstrated ability to understand, analyze, and visualize data to make informed recommendations
• Demonstrated ability to apply systems thinking to problem solving and to solicit information from stakeholders using open ended inquiry
• Familiarity with navigating medical record and reviewing patient charts
• Intermediate to advanced experience with Microsoft Office products: Outlook, Word, Excel, PowerPoint
• Working knowledge of the following: Electronic medical records/clinical information systems (Epic preferred); patient safety and experience; regulatory and accreditation, specifically TJC, CoC, and DOH; value based systems; and metric development, analysis, and evaluation