Quality & Organizational Excellence Leader - Quality Assurance

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. The Quality & Organizational Excellence Leader is a member of the UNC Health Unified Quality Division and collaborates with performance improvement experts across the healthcare system to advance systemwide quality and organizational excellence. This role leads improvement initiatives, applies established improvement methodologies, and integrates data analytics to achieve performance improvement goals and quality outcomes.

Job Responsibilities

• Provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives.
• Serves as mentor to specialists and analysts.
• Influences leaders and leads complex improvement projects.
• May supervise specialists, analysts or administrative support staff.

Measurement & Analysis

• Identifies and drives analytic needs for improvement projects/initiatives.
• Supports leaders in development of problem charter and selection of best approach to solve a particular problem.
• Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.).
• Teaches/mentors others on basic topics and able to assist others with advanced topics.

Problem Solving & Implementation

• Makes decisions based on analyses and data.
• Challenges leaders and their current processes when improvement is needed.
• Develops interventions and initiatives based on data.
• Able to resolve conflicts across multiple departments.
• Able to sell concepts to other departments/divisions.
• Strives to implement solutions that span multiple departments/divisions.
• Identifies methods for solving problems which eliminate steps, speeds processes, and reduces complexity.

Project Management

• Influences and gains commitment from all members of project team.
• Able to identify resources necessary to meet project needs (budget, personnel, and leadership).
• Able to obtain and maintain executive support for project through communication and leadership.
• Acts as a consultant or mentor to other groups interested in implementing similar solutions.
• Key participant in executive committees.
• Leads complex improvement projects.

Tools, Methodologies & Technologies

• Leads/manages/Mentors specialist and analyst regarding tools, methodologies and technologies.
• Provides cross-functional, cross-business, cross area work.

Education Requirements

• Bachelor’s degree in an appropriate discipline.
• If a Bachelor's degree: Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis role.
• If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis role.

Professional Experience Requirements

• If a Bachelor's degree: Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis role.
• If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis role.
• Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.

Knowledge, Skills, And Abilities Requirements

• Completion of the UNC Health Kaizen Coach training program is required with enrollment in the first year.

Other Information

• Legal Employer: NCHEALTH Entity: Johnston Health Organization Unit: Quality Assurance Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $33.37 - $47.97 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Smithfield Exempt From Overtime: Exempt: Yes