Quality Manager

Responsibilities

• Coordinate and supervise all integrated management system (IMS) activities at the manufacturing site to ensure product meets internal, customer and regulatory expectations in a plant with low equipment complexity and/or line count.
• Responsible for assisting the site responsible leader (Plant Manager or Operations Manager) with quality-related communication to internal and external customers.
• Responsible for promoting quality and continuous improvement mind set within the operation.
• Quality System
• Ensure production compliance with all regulatory, internal and customer product and packaging specifications; ensures customer specifications are current and accessible.
• Absorb customer mandated compliance documents are issued (i.e. COAs, other customer mandated documentation).
• Assist operations in new product (AQP) and equipment qualification and verification activities.
• Document and report all supplier quality related issues per standard procedures; supports Logistics team on securing complaint resolution.
• Oversite responsibility for plant quality control program including test equipment operation/calibration/verification, product testing, data collection, data integrity and rework management.
• Ensures all personnel performing quality testing on the production floor are trained and qualified; either through direct oversight or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).
• Quality Control
• Ensure production compliance with all regulatory, internal and customer product and packaging specifications; ensures customer specifications are current and accessible.
• Absorb customer mandated compliance documents are issued (i.e. COAs, other customer mandated documentation).
• Assist operations in new product (AQP) and equipment qualification and verification activities.
• Document and report all supplier quality related issues per standard procedures; supports Logistics team on securing complaint resolution.
• Oversite responsibility for plant quality control program including test equipment operation/calibration/verification, product testing, data collection, data integrity and rework management.
• Ensures all personnel performing quality testing on the production floor are trained and qualified; either through direct oversight or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).
• Laboratory
• Oversite Ensures all personnel performing quality testing within the quality lab are trained and qualified; either through direct oversight or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).
• Leading the Quality Team
• Regularly schedules quality staff meeting
• Assess training needs of staff and ensures execution of training of training
• Managing the Quality Team
• Ensures the following tasks are completed either through direct oversite or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).
• Ensures correctly time and attendance of team is captured
• Recruits (with HR support) new employees
• Performs disciplinary actions
• Performs annual performance evaluations
• Customer Relationship Management
• Hosts periodic customer visits, primary contact for quality and regulatory related communications with customers
• Manages customer complaint process including application of proper RCA techniques and tools.
• Ensures customer complaints are captured in global/regional/local reporting systems
• Supports the RCA process and training for other departments in the plant

Qualifications

• 4-year degree in a STEM/technical discipline or equivalent work experience required.
• Experience with physical lab testing equipment, calipers, scales, digital height gauge and compression force testing equipment; experience with Coordinate Measuring Machine (CMM) preferred.
• At least 5 years of work experience in Quality Assurance combined with a demonstrated track-record of accomplishments as a QA Manager, preferably in a high-speed manufacturing environment with significant customer engagement experience.
• Proficient with Excel, SPC software, Word, PowerPoint
• Intermediate to advanced statistical knowledge
• Ability to work well with other departments
• Able to manage Customer Relations
• Able to handle multi-task environment with excellent organizational skills