Quality Manager

Position Summary

The Quality Manager develops, implements, and maintains technical quality assurance and control systems and activities. Defines and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of products. Participates in the review of new products to contribute quality requirements and considerations. Assists product support areas in gathering and analyzing data.

Major Duties And Responsibilities

• Establish and set goals for quality and metrics using the industry best practices with input from upper management.
• Aid in the development of business metrics.
• Establish a plan to meet quality goals and targets – including facilitating cross-functional teams to participate in the quality planning process.
• Lead the investigation of customer complaints and drive root cause analysis and corrective action.
• Ensure the company’s compliance to: ISO 9001, TL 9000, and support compliance to ISO 14001 Standards.
• Lead, supervise, and implement systems for the evaluation of finished products to make sure that customer’s requirements have been met.
• Participate in recertification of product types per industry or customer requirements.
• Champion Lean and Continuous Improvement projects and strategy.
• Supervise Quality Engineering and Lead Auditor.
• Manage, communicate with, and report issues to suppliers and contract manufacturers to ensure that customer and Lightera requirements are met.
• Administer new product introduction process for NWS and Fusion Splicing business units.
• Manage and facilitate Fusion Splicing quality metrics.
• Cookordination efforts with the Lightera Global Quality Leader.

Job Qualifications

• Bachelor degree in technical field.
• MBA/Master’s degree preferred.
• Experience managing budgetary responsibilities of a Quality department.
• Excellent written, verbal, communication skills.
• Good organization skills with the ability to lead and manage multiple projects, priorities, and goal-oriented.
• Computer skills: Microsoft Office applications.
• ASQ Certified Quality Engineer (or equivalent) required.

Decision Making Requirements

• Assign and/or set priorities for projects and assignments.
• Disposition of finished goods that do not meet the standard requirements.
• Disposition of raw material that does not meet the standard requirements.
• Determine training needs for employees.
• Employment decisions concerning hiring staff.

Essential Duties & Responsibilities

• REQUIRED QUALIFICATIONS:
• Perferred Qualifications:

GENERAL EXPECTATIONS:

• Demonstrate effective communications (verbal, written) skills.
• Proficient with MS Office suite.
• Maintain discretion when working with confidential and proprietary information.
• Strict adherence to Company safety policies and procedures.
• Adhere to all aspects of Lightera Code of Conduct.