Quality Manager

About the role

To lead the site quality function, ensuring that all products and processes consistently meet customer, regulatory, and internal standards. The Quality Manager is accountable for driving a culture of quality excellence, continuous improvement, and right-first-time delivery across manufacturing operations, while aligning with business strategy and company values.

Responsibilities

• Robust Quality Management System (QMS)
• Ensures effective implementation and continuous improvement of quality management systems aligned to recognized standards (e.g. ISO 9001 / IATF), maintaining compliance and audit readiness.
• Consistent high-quality product output
• Led processes and controls that ensure products meet defined specifications, reducing defects, rework, and customer concerns.
• Effective problem resolution and prevention
• Drives structured root cause analysis and implementation of corrective and preventive actions to eliminate repeat issues and improve reliability.
• Customer satisfaction and quality performance
• Makes sure key quality KPIs such as warranty, internal defects, customer feedback, and compliance audits (QASI / ISO) are aligned with business targets.
• Cross-functional quality leadership
• Partners with manufacturing, engineering, supply chain, and suppliers to embed quality standards throughout the product lifecycle.
• Continuous improvement of culture
• Champions Lean, Six Sigma, and operational excellence initiatives to improve efficiency, reduce waste, and enhance process capability.
• People leadership and capability development
• Builds, mentors, and develops the quality team to ensure strong technical capability and succession planning.
• Other duties as assigned

Requirements

• Minimum 5-8+ years’ business/lean/operations experience, driving team excellence, and managing people.
• Experience in quality control in a manufacturing and assembly environment.
• Proven leadership skills (lead, motivate, process and people management skills).
• Experience in improvement processes (i.e. Six Sigma, Lean, etc.).
• Must pass any drug screens, background checks and pre-employment tests as applicable.

Qualifications

• Proven experience leading cross-functional change initiatives, driving alignment and adoption across business and operational teams.
• Strong influencing and stakeholder management skills, with the ability to act as a change agent and build consensus without direct authority.
• Demonstrated ability as a problem solver, using data and quality principles to identify root causes and implement sustainable solutions.
• Background in quality management or continuous improvement (e.g., Lean, Six Sigma, or similar), with a focus on operational excellence.
• Excellent leadership and team development capability.
• Excellent communication skills across all organizational levels.
• Advanced problem-solving and analytical capability.
• High level of organization and decision-making ability.
• Strong stakeholder management and influencing skills.
• Proven experience in a quality leadership role within manufacturing.
• Demonstrated success in driving quality improvements and cost reduction.
• Experience managing audits, customer concerns, and supplier quality.
• Track record of delivering operational and strategic quality initiatives.

Benefits and Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401(k) retirement plan; paid time off and paid holidays.

Pay

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Schedule

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Skills

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Benefits

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Pay

N/A

Schedule

N/A

Skills

N/A

Benefits

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401(k) retirement plan; paid time off and paid holidays.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently move and/or transport up to 10 pounds.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at hrsupport@jcb.com.