Quality Manager

Essential Duties And Responsibilities

• Responsible for the managing of the company's Quality Assurance/Control functions this includes the daily managing of the incoming, in-process, NDT, and final inspection activities.
• Works with Engineering and Production with new repair capability.
• Provides periodic detailed quality reports to the General Manager as requested for use in monitoring progress, annual budgets, staffing, and efficiency.
• Must have a high sense of urgency and the ability to meet schedule requirements.
• Responsible for technical data and ensuring currency.
• Represents the company during customer visits, audits, and meetings.
• Ensures all Quality Control metrics are met.
• Implements systems to minimize downtime by reducing production rework and recalls.
• Must be able to read and understand Service Bulletins, service letters, and Airworthiness Directives approved by the FAA or industry-accepted standard practices.
• Ensures quality processes are followed based on FAA regulations and manual procedures.
• Interprets quality assurance philosophy to key personnel in the organization.
• Establishes inspection procedures for receipt of materials, in-process, and final acceptance activities.
• Responsible for all the reports of Quality inspections, results, corrective actions, and recommended preventive actions.
• Reviews Quality efficiency and approves time.
• Organized and able to prioritize work activities to meet production schedules.
• Recommends tools and equipment to operate the business.
• Responsible for compliance applicable to regulatory requirements.
• Writes, updates, and maintains SOPs (Standard Operating Procedures) for the Quality Assurance Program.
• Manages the outside vendor program.
• Manages inspectors to accomplish inspection activities.
• Ensures that the processes implemented for the Quality Control systems are being maintained.
• Define test standards and specify test equipment and procedures.
• Participate in design review meetings to contribute quality assurance requirements and considerations.
• Supervises and trains all members of the quality control department to ensure their expertise and productivity.
• Keeps management team abreast of significant issues or developments identified during quality assurance activities and actions being taken to improve the situation.
• Works with Customer Service to coordinate inspection and acceptance activities.
• Review Quality requirements with customer representatives to ensure compliance.
• Maintains a working knowledge of government and industry quality standards.
• Review contractually required documentation for accuracy and completeness.
• Performs special assignments related to product support requiring the gathering and analysis of data.
• Establish and maintain calibration procedures for instrumentation to assure traceability of instrumentation.
• Responsible for warranties and customer complaints.
• Audits technical and managerial processes to ensure compliance.
• Manages the scrap program.
• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners, suppliers, and direct reports.
• Manages, develops, and motivates employees.
• Provides education and coaching on the Quality System.
• Responsible make airworthiness determinations on behalf of the company.
• Managers the daily activities of the QC Supervisor.
• Manages the safety program.
• Perform other duties, as required.

Qualifications

High school diploma or equivalent. Bachelor’s degree in a relevant field preferred. Minimum of 5 years of experience in a similar role, including experience in a 145 environment. Experience with FAA regulations and manual procedures. Strong understanding of quality assurance principles and practices. Proficient in Microsoft Office Suite. Ability to read and understand Service Bulletins, service letters, and Airworthiness Directives approved by the FAA or industry-accepted standard practices. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in reading and interpreting technical drawings and specifications. Knowledge of quality management systems such as ISO 9001. Ability to manage multiple projects and priorities simultaneously. Proficiency in computer software used for quality control and reporting.