Quality Manager

Description

The Quality Manager is responsible for all activities involving quality assurance and compliance with applicable standards. This position is responsible for the design, implementation, and continuous improvement of policies and procedures to ensure quality standards are consistently achieved. The Quality Manager serves as a working manager, balancing leadership responsibilities with hands-on quality activities, including performing in-process, first article, final, and receiving inspections as needed to support production requirements. The Quality Manager provides technical guidance and support to all departments, leads, and directs the work of quality personnel, and works closely with manufacturing to promote a culture of quality and continuous improvement.

Duties And Responsibilities

• Collaborates with operations managers to implement and leverage Quality Management Systems (QMS) and Quality Assurance (QA) practices to enhance performance and efficiency in achieving quality outcomes.
• Performs internal audits.
• Addresses non-conformities from previous internal and external audits.
• Affords technical guidance and support to all departments.
• Works with the Director of Quality to maintain and continuously improve all related QMS.
• Maintains inspection reports and QMS records.
• Responsible for Calibration of Equipment and records.
• Work Instruction Development (Quality plans, rework, etc.).
• Reviews and disposes of nonconforming material through the Material Review Board (MRB) process.
• Participates in all ISO and Quality Management System activities, including certification and surveillance audits.
• Serves as a working manager by performing inspection activities as required to support production demands, customer priorities, and staffing needs.
• Performs receiving, in-process, first article, final, and layout inspections using standard inspection equipment and CMMs when required.
• Interpret engineering drawings, GD&T requirements, customer specifications, and inspection plans to verify product conformance.
• Affords assistance to inspectors with complex inspections, troubleshoots quality issues on the manufacturing floor, and provides technical guidance regarding inspection methods and acceptance criteria.
• Supports production by responding promptly to quality concerns, making disposition decisions, and helping minimize downtime while maintaining quality standards.

Requirements

• Bachelor's degree preferred.
• 5 to 10 years' experience in ISO 9001 required.
• Experience with ISO 13485:2016, AS9100 preferred.
• 5+ years in a leadership role with achieved KPI’s.
• 5+ years’ experience as the primary customer interface in a Quality role.
• Experienced with machining environment inspection tools (CMM programming, calipers, micrometers etc.).
• Strong background & knowledge of GD&T.
• Excellent analytical skills to observe the various aspects carefully.
• Proficient in CAD software.
• Proficient in Microsoft Word and Excel.
• Strong communication / written skills.
• Ability to learn new QC software applications.
• Ability to understand drawings, prints in relation to machining industry standards.
• Strong leadership, coaching, and team development skills.