Quality Manager

Responsibilities

• Lead, coach, mentor, and develop Quality Engineers, Inspectors, Technicians, and other quality personnel
• Build a high-performing Quality organization focused on accountability, customer satisfaction, and continuous improvement
• Establish performance expectations, development plans, and succession strategies for team members
• Serve as a coach and resource to supervisors, managers, and employees across the organization
• Promote a culture where quality ownership extends beyond the Quality Department and becomes embedded throughout the operation
• Lead and continuously improve the site's Quality Management System (QMS)
• Ensure compliance with customer requirements, company standards, industry regulations, and quality system requirements
• Lead internal and external audits and drive timely closure of findings
• Conduct structured root cause investigations utilizing methodologies such as 8D, 5 Whys, A3, Fishbone Analysis, and FMEA
• Drive corrective and preventive actions through implementation, validation, and sustainability reviews
• Analyze quality trends and performance data to identify systemic issues and improvement opportunities
• Serve as the primary site contact for customer quality concerns and complaint resolution
• Partner with suppliers to improve incoming material quality and supplier performance
• Conduct supplier evaluations, audits, and development activities as needed
• Support customer visits, audits, and quality reviews
• Partner closely with Production, Engineering, Supply Chain, and Operations to improve process capability and product quality
• Support new product introductions, process validations, and engineering change activities
• Lead quality improvement initiatives utilizing Lean Manufacturing and Six Sigma methodologies
• Establish and monitor key quality performance indicators including defect rates, scrap, rework, warranty claims, and Cost of Poor Quality (COPQ)
• Drive a culture focused on prevention rather than detection through proactive quality planning and risk mitigation

Qualifications

• Bachelor's degree in Engineering, Manufacturing, Quality, Industrial Technology, or related discipline
• Minimum of 5 years of progressive Quality experience in a manufacturing environment
• Minimum of 3 years of leadership experience
• Strong knowledge of quality systems, auditing practices, and root cause analysis methodologies
• Demonstrated success leading cross-functional problem-solving initiatives
• Experience interpreting engineering drawings, specifications, and manufacturing requirements
• Strong analytical, organizational, and project management skills
• Excellent verbal and written communication skills
• Proven ability to influence others and drive accountability across functional boundaries
• Ability to coach, mentor, and develop employees at all levels of the organization
• Proficiency with Microsoft Office applications and ERP systems