Quality Management Program Coordinator

About the Role

Contra Costa County Health Services Department is seeking qualified individuals for four Quality Management Program Coordinator positions. Two positions are located at Contra Costa Regional Medical Center (CCRMC) and two at Contra Costa Health Plan (CCHP), all in Martinez, California.

When Assigned to Contra Costa Regional Medical Center

These positions support the organization's commitment to delivering safe, high-quality, equitable care across health system settings, including acute and ambulatory care environments. Coordinators lead complex quality management, performance improvement, patient safety, accreditation, regulatory compliance, and strategic initiative efforts. Responsibilities include:

• Program management and oversight for quality-related initiatives
• Collaboration with clinical, operational, and administrative leaders to improve patient outcomes
• Enhancing care processes and strengthening patient experience
• Ensuring compliance with federal, state, and accrediting agency standards

The Quality Department is a team of professionals dedicated to improving quality of care, patient safety, regulatory compliance, accreditation readiness, and continuous performance improvement.

When Assigned to Contra Costa Health Plan

Two positions are available in the Quality and Health Equity unit:

• First Position: Advances quality and health equity initiatives, oversees the Cultural & Linguistic Services Program, supervises the Health Education team, and leads Health Equity initiatives. Responsibilities include performance data analysis, stakeholder collaboration, developing culturally and linguistically appropriate services, supporting the Community Advisory Committee, reviewing grievances, advancing health equity strategies, and coordinating staff training.
• Second Position: Focuses on driving healthcare quality improvement and supporting Population Health Management. Responsibilities include monitoring and analyzing key performance metrics (e.g., HEDIS measures, D-SNP Star Ratings), leading quality improvement projects, supporting measurement year planning, and collaborating with partners to address gaps in care.

Responsibilities

• Maintaining, implementing, and developing programs unique to each assignment
• Designing and implementing improvement projects in coordination with internal and external stakeholders
• Collecting and analyzing data to evaluate program functions and identify opportunities for improvement
• Serving as a critical link in resolving quality-of-care issues affecting patient satisfaction
• Providing education and technical support for quality improvement activities
• Leading performance improvement projects to advance quality, patient safety, and operational excellence
• Managing quality programs and strategic initiatives across the health system
• Coordinating accreditation readiness and regulatory compliance activities
• Supporting regulatory surveys and accreditation reviews
• Monitoring quality performance and driving continuous improvement
• Analyzing data and implementing improvement strategies with clinical and operational leaders
• Facilitating multidisciplinary committees and project teams
• Preparing reports, dashboards, and presentations on quality and performance
• Leading corrective action plans and process improvement efforts
• Serving as a resource on quality management, accreditation, regulatory, and compliance standards

Why You Might Love This Job

• Contribute to a dynamic organization that embraces creativity, learning, and mutual support
• Work with a highly dedicated and diverse team of professionals who value service

Challenges

• Balancing multiple priorities, projects, and regulatory requirements simultaneously
• Reprioritizing assignments based on the ongoing needs of the organization

Competencies

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Delivering Results: Meeting organizational goals and customer expectations by applying technical knowledge, analyzing problems, and calculating risks
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Managing & Facilitating Change: Addressing key factors that influence successful organizational change
• Presentation Skill: Formally delivering information to groups
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
• Thinking & Acting Systematically: Formulating objectives and priorities consistent with long-term organizational interests
• Writing: Communicating effectively in writing

Requirements

Education: Possession of a Master's degree from an accredited college or university in nursing, behavioral science, business administration, public health, health care administration, or a closely related field.

Experience: Two years performing quality measurement or quality improvement activities in a health care or managed care setting or community mental health system.

Substitution: Possession of a bachelor's degree in one of the above fields plus two years of additional qualifying experience may substitute for the Master's degree.