Quality & Learning Coordinator

About the role

Evaluate and shape written communication responses from Donor Ministries to deliver clear and consistent responses to ministry partners.

Support the Quality and Learning Team by assisting with administrative tasks, including auditing, and other projects as assigned.

Responsibilities

• Evaluate and edit written communications produced by Donor Ministries to ensure effective and excellent communication while meeting departmental deadlines.
• Create new and special response letters, emails, and resources as requested by DM leadership or team members.
• Assist with coaching Donor Ministries staff in email and correspondence writing.
• Maintain a thorough working knowledge of Samaritans Purse projects; Samaritans Purse, Donor Ministries, and other response procedures; donor database issues; and materials available for distribution or sharing, including: Project and country information, Samaritans Purse and BGEA projects, email and letter templates, year-end statements, IT form letters, and mail and data processing response procedures.
• Provide incoming phone coverage during times of increased activity such as seasonal spikes, disaster response mode, Operation Christmas Child, and other special ministry events.
• Work flexible and extended hours during times of disaster response and seasonal peaks, or responses to Samaritans Purse or Franklin Graham in the media.

Requirements

• Bachelor's degree (B. A.) from four-year college or university in Marketing, Communications, and/or Creative writing and one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience.
• Thorough knowledge of writing, editing, proofreading, spelling, and grammar.
• Attention to detail.
• Organizational skills.
• Critical thinking and decision-making ability.
• Effective collaboration and communication skills.
• Initiative and follow-through with tasks.
• Knowledge of software systems including Adobe Acrobat, Microsoft Outlook, Word, Excel, SharePoint; proprietary systems (Innkeeper, SE Web, WebServices); job-specific software (PayConex, Jira); and multiple web browsers.
• Ability to assist others in developing writing skills.
• Ability to handle changing job parameters, deadlines, and directions.
• Ability to work both independently and as a team player.
• 12 credit hours of college-level Biblical Studies strongly preferred.

Qualifications & Experience

• Thorough knowledge of writing, editing, proofreading, spelling, and grammar.
• Attention to detail.
• Organizational skills.
• Critical thinking and decision-making ability.
• Effective collaboration and communication skills.
• Initiative and follow-through with tasks.
• Knowledge of software systems including Adobe Acrobat, Microsoft Outlook, Word, Excel, SharePoint; proprietary systems (Innkeeper, SE Web, WebServices); job-specific software (PayConex, Jira); and multiple web browsers.
• Ability to assist others in developing writing skills.
• Ability to handle changing job parameters, deadlines, and directions.
• Ability to work both independently and as a team player.
• 12 credit hours of college-level Biblical Studies strongly preferred.

Skills

• Writing and editing skills.
• Attention to detail.
• Organizational skills.
• Collaboration and communication skills.
• Software proficiency (Adobe Acrobat, Microsoft Office, etc.).
• Ability to assist others in developing writing skills.

Benefits

• On-site Medical Clinic (staff and dependents)
• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days

Pay

Commensurate with experience.

Schedule

Full-time.