Quality & Training Coordinator

About the role

The Quality & Training Coordinator at Zenni Optical is responsible for designing, implementing, and continuously improving training programs to support employee competency, product quality, and compliance within an ISO 13485-certified optical manufacturing environment.

Responsibilities

• Design, develop, implement, and continuously improve training programs for manufacturing, quality, and support personnel.
• Conduct training needs assessments and collaborate with leadership to identify skills gaps and development opportunities.
• Select and implement appropriate training methods, including on-the-job training, coaching, mentorship programs, classroom instruction, simulations, e-learning, professional development workshops, and external training resources.
• Facilitate instructor-led training sessions and coordinate external training resources when appropriate.
• Evaluate training effectiveness using competency evaluations, observations, testing, audits, and performance metrics.
• Stay current on adult learning principles, instructional design methodologies, and emerging training technologies.
• Support leadership development and soft-skills training initiatives throughout the organization.
• Manage and maintain training facilities, training equipment, and educational materials.
• Maintain accurate training records, competency matrices, certifications, and curriculum databases within the organization's Learning Management System (LMS) or equivalent training platform.

Quality Assurance

• Perform process and product audits to verify compliance with established manufacturing procedures and ensure products meet customer specifications and quality standards.
• Conduct Total Quality Certification (TQC) evaluations.
• Participate in internal quality audits and continuous improvement initiatives as needed.
• Affiliate with investigations related to nonconforming products and support corrective and preventive actions (CAPA).
• Support root cause analysis activities using structured problem-solving methodologies.
• Promote adherence to Good Documentation Practices (GDP) and Quality Management System (QMS) requirements.
• Affiliate with developing and updating quality documentation, standard operating procedures (SOPs), work instructions, and training documents.
• Affiliate with readiness for internal, customer, and regulatory audits.

Optical Manufacturing Support

• Serve as a subject matter expert in optical manufacturing processes with an emphasis on lens mounting.
• Provide technical coaching to manufacturing associates to improve product quality, efficiency, and workmanship.
• Support implementation of new manufacturing processes, equipment, and product introductions by developing associated training materials.
• Partner with Engineering and Production teams to standardize best practices and reduce variation.

Continuous Improvement

• Analyze quality and training data to identify trends and recommend improvement opportunities.
• Support Lean Manufacturing and continuous improvement initiatives.
• Track training effectiveness through key performance indicators (KPIs) such as certification rates, audit findings, quality metrics, and employee competency.
• Participate in cross-functional projects that improve operational performance and employee capability.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Education, Manufacturing, Quality, Engineering, or related field preferred.
• Minimum 3–5 years of experience in optical manufacturing.
• Extensive knowledge of optical lens mounting processes.
• Proven experience with on-the-job coaching, mentoring programs, instructor-led training, and e-learning.
• Experience assessing training needs and managing the complete training lifecycle, including planning, development, implementation, delivery, and evaluation.
• Working knowledge of ISO 13485 Quality Management Systems.
• Experience conducting process and product audits.
• Strong understanding of quality tools and continuous improvement methodologies.
• Experience using Learning Management Systems (LMS) and web-based training platforms.
• Excellent verbal, written, and presentation skills.
• Strong organizational and project management abilities with the capability to manage multiple priorities.
• Proficiency with Microsoft Office, Google Workspace, and other SaaS-based business applications.

Preferred Qualifications

• Certified Trainer, Training Specialist, or Instructional Design certification.
• Experience in medical device or regulated manufacturing environments.
• Knowledge of adult learning theory and instructional design principles.
• Experience with competency-based training systems.
• Lean Manufacturing, Six Sigma, or continuous improvement experience.