QUALITY ASSURANCE/TRAINING COORDINATOR

Responsibilities

• Facilitates the implementation and compliance of accreditation and licensing standards.
• Engaged in internal and external regulatory compliance processes (ensuring preparedness for regulatory audits, contractual compliance).
• Conducts new hire orientation and required staff training.
• Conducts audits of assessments and treatment services to ensure fidelity and adherence to timeframes.
• Implements Quality Assurance Tools.
• Affixes to the Continuous Quality Improvement Audit Schedule.
• Conducts clinical file reviews to ensure regulatory compliance.
• Drafts responses to variances from Audits.
• Tracks and records staff productivity.
• Provides training for programming staff in conjunction with the Continuum of Care Training Institute.
• Maintains database for all training information and records including training logs and tracking system for internal certification process.
• Provides training participants with appropriate certificates.
• Provides management with data regarding training delivery.
• Collaborates with the Maryland Department of Public Safety and Correctional Services to coordinate personnel training schedules.
• Maintains training records on personnel attendance.
• Verifies that all employees’ certifications are current.
• Advises employees of recertification deadlines and works with employees to ensure certification remains current to client agency requirements.
• Works with management to determine intermediate outcome measures in alignment with customer outcome goals.
• Sets internal standards, tracking methods, benchmarks and timelines for meeting the same.
• Provides on-site technical assistance and coaching and provides support as needed in deficit areas.
• Aids in compiling, evaluating, analyzing and reporting outcome measures to validate success of the program model.
• Trains local program staff on issues of contract compliance and quality assurance.
• Develops timely and accurate reports on the status of program operations for customers and executive management.

Qualifications

• Bachelor’s degree in Criminal Justice, Research or Statistical Analysis, Human Services or related field required.
• Master’s Degree preferred.
• One (1) year of previous training experience including course development and project management.
• Knowledge of and experience with audits such as CARF and BHA strongly preferred.
• Two (2) years of evidence-based program experience preferred.
• Thorough knowledge and understanding of evidence -based practices, program evaluations, behavioral management systems and quality assurance processes.
• Experience in a position requiring program design and policy management.
• Ability to effectively interface with participants and staff; react quickly and appropriately in an emergency situation.
• Fifty percent (50%) or more travel normally within a limited region required with some work on weekends or after hours required.
• Working knowledge of criminal justice programs, policies and procedures.
• Good interpersonal skills and the ability to work with a diverse group of staff, customers and clients.
• Effective oral and written communication skills with internal and external contacts at all levels.
• Good organizational skills with the ability to handle multiple tasks and prioritize appropriately.
• Ability to use computers and the applicable software used by the department.
• Must understand and be able to create spreadsheets in Excel.
• Strong organizational skills.