Learning Coordinator

About the role

The Learning Coordinator supports the administration of various Learning & Development (L&D) programs by assisting with the daily operations of the centralized Learning & Development team. This role helps coordinate activities related to the organization’s Learning Management System (LMS), training record management, compliance tracking, training logistics, and serves as the point of contact for LifeLearn, the tuition reimbursement program, and the New Employee Orientation program. The Learning Coordinator provides general front-line support for both internal and external customers.

Responsibilities

• Learning Management System (LMS) Administration
  • Serves as primary LMS administrator and super user, maintaining user profile setup, performing regular data audits, loading and distributing training content, conducting system maintenance, and preparing regular and ad-hoc reports.
  • Creates course and curricula structure in LifeLearn to meet business needs and compliance requirements.
  • Supports classroom session registration and content publishing for internal instructor-led courses (ILC).
  • Manages ILC attendance records in the LMS.
  • Manages user accounts weekly in line with LifeCenter Northwest’s organization chart.
  • Reviews and approves LMS course uploads for internal training and external training records.
  • Coordinates the core competency documentation process, including quality review and LMS uploads.
  • Records and maintains employee professional certification and license records, auditing regularly to ensure records are updated ahead of expiration.
  • Provides LMS support for learners and leadership as needed and acts as backup for facilitating LMS training for new employees.
  • Manages existing course and curriculum content to ensure functionality and adherence to SCORM, xAPI standards, and web standards.
  • Works closely with the Quality and Regulatory Affairs department and the Learning Experience Designer to ensure compliance requirements are met.
• Learning Logistics
  • Acts as the intake/first point of contact for the L&D team, responding to inquiries and scheduling needs.
  • Administers the LifeCenter Northwest Leadership Onboarding Program, creating customized onboarding plans and coordinating training schedules.
  • Coordinates the monthly schedule for LifeCenter New Employee Orientation (NEO) sessions.
  • Serves as the point of contact with external training vendors, handling registration, logistics, invites, and communication.
  • Administers the LCNW tuition reimbursement program in partnership with the Learning and Development Manager.
  • Researches and updates external and industry learning opportunities for staff monthly.
  • Collaborates with leadership and staff to book Archbright courses and other external trainings.
  • Administers the Learning & Development intranet site and learning information on LifeCenter Northwest’s intranet.
  • Works with SMEs to apply for continuing education units (CEUs) for applicable training courses.
  • Provides administrative assistance to the Training Cohort during high-activity periods.
  • Provides systems support to the L&D team on various workstreams.
• Other Responsibilities
  • Acts as backup to front desk duties in the Bellevue office occasionally.
  • Provides administrative and project coordination support to PR Leads, Managers, and Director for departmental projects and goals.
  • Complies with applicable laws, regulations, and LifeCenter policies and procedures.
  • Participates in compliance, quality assurance, and performance improvement programs and initiatives.
  • Completes and submits accurate timesheets in a timely manner.
  • Reconciles business expenses charged on their corporate VISA card, if applicable.

Requirements

• A minimum of 2 years of experience in human/people resources, training/learning and development, or administrative support in an office environment.
• Experience in training or organizational development preferred.
• A bachelor’s degree preferred; high school diploma or GED required. Relevant work experience can substitute for academic requirements.
• Proof of COVID-19 vaccination or applicable medical or religious exemption required as a condition of employment.

Skills

• Multi-tasking and time management, including the ability to function with competing priorities and expectations.
• Good problem-solving skills and ability to interpret data from LMS and other sources.
• Customer service orientation to meet the needs of internal customers and stakeholders.
• Adaptability to changing technologies and comfort with learning new software, tools, and platforms.
• Strong personal and interpersonal skills, including clarity, diplomacy, consideration, sensitivity, and confidentiality.
• Excellent communication and presentation skills.
• Strong attention to detail and follow-through.
• Ability to work successfully as a team member and independently.
• Proficiency in Microsoft Office suite and comparable software programs.
• Compliance mindset with a focus on validating, maintaining, tracking, and auditing records.

Behavioral Requirements

• Upholds the core values of LifeCenter: Integrity, Collaboration, Service, and Courage.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance.
• Optional supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage, and pet insurance.
• 403(b) program with an employer match of up to 7% after one year (auto-enrolled at 3%).
• Access to an Employee Assistance Program (EAP) and quarterly Wellness Reimbursement.
• Paid holidays and 119 hours of PTO annually (to start).
• Health Time Off earned at 1 hour per 30 hours worked.
• Paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service.

Pay

$30.22 - $43.83 hourly. Compensation within this range is based on experience, tenure, and other specialized knowledge. This position is eligible for overtime pay.