Quality Engineering Team Lead

About the Role

We are seeking a Customer Quality Engineering Team Lead to lead customer quality initiatives, strengthen customer relationships, and drive continuous improvement across our manufacturing operations. Few roles offer the opportunity to directly influence customer satisfaction, product quality, and business performance. We're seeking a leader who can turn customer feedback into action, drive continuous improvement, and build a culture where quality drives success.

Key Focus Areas

• Leading Customer Quality Performance
• Developing and Mentoring the Quality Engineering Team
• Driving Root Cause Analysis and Corrective Actions
• Managing Customer Complaints and Returns
• Building Strong Cross-Functional Partnerships

Profile For Success

• Champions continuous improvement and drives results
• Creates urgency around customer satisfaction and quality performance
• Leads with accountability, collaboration, and integrity
• Builds disciplined, high-performing teams
• Communicates effectively across all levels of the organization

What You Can Expect

• Lead and develop a team of Quality Engineers, providing coaching, mentorship, and technical guidance
• Lead customer quality excellence as the primary point of contact for all external quality issues, ensuring responsive issue resolution, effective corrective actions, and outstanding customer satisfaction
• Analyze quality, warranty, and field performance data to identify trends and drive continuous improvement initiatives
• Collaborate with Manufacturing, Engineering, Operations, and Service teams to improve product quality, customer satisfaction, and business results

Why Join Hydro-Gear?

• Work in a culture that values accountability, teamwork, and professional growth
• Join an organization that is committed to investing in its people, processes, and long-term success
• Influence key quality initiatives and continuous improvement efforts across the business

Requirements

• Bachelor's degree in Engineering, Quality, Manufacturing, or related technical discipline preferred
• 4+ years of quality assurance, quality engineering, or manufacturing quality experience, or an equivalent combination of education and experience
• 2+ years of leadership or supervisory experience preferred
• Working knowledge of ISO 9001 Quality Management Systems preferred
• Experience with root cause analysis, corrective actions, continuous improvement methodologies, and manufacturing processes; GD&T experience preferred
• Strong communication, problem-solving, and customer relationship management skills

Please note: We are not able to consider candidates who currently or in the future will require visa sponsorship. This is a full-time, onsite position located in Sullivan, IL.