Quality Engineering Team Lead

Few roles offer the opportunity to directly influence customer satisfaction, product quality, and business performance. We're seeking a leader who can turn customer feedback into action, drive continuous improvement, and build a culture where quality drives success. Hydro-Gear is a world leader in the design and production of precision drive solutions, serving multiple industries and delivering to customers worldwide. Our passions are innovation, quality, and a commitment to making our customers successful—and we are positioned for continued growth.

About the role

As the Customer Quality Engineering Team Lead, you will serve as the voice of the customer while leading quality initiatives that improve customer satisfaction, product performance, and business results. You'll oversee customer quality activities, drive root cause investigations and corrective actions, and partner across the organization to deliver continuous improvement.

• Leading Customer Quality Performance
• Developing and Mentoring the Quality Engineering Team
• Driving Root Cause Analysis and Corrective Actions
• Managing Customer Complaints and Returns
• Building Strong Cross-Functional Partnerships

Responsibilities

• Lead and develop a team of Quality Engineers, providing coaching, mentorship, and technical guidance.
• Serve as the primary point of contact for all external quality issues, ensuring responsive issue resolution, effective corrective actions, and outstanding customer satisfaction.
• Analyze quality, warranty, and field performance data to identify trends and drive continuous improvement initiatives.
• Collaborate with Manufacturing, Engineering, Operations, and Service teams to improve product quality, customer satisfaction, and business results.

Requirements

• Bachelor's degree in Engineering, Quality, Manufacturing, or related technical discipline preferred.
• 4+ years of quality assurance, quality engineering, or manufacturing quality experience, or an equivalent combination of education and experience.
• 2+ years of leadership or supervisory experience preferred.
• Working knowledge of ISO 9001 Quality Management Systems preferred.
• Experience with root cause analysis, corrective actions, continuous improvement methodologies, and manufacturing processes; GD&T experience preferred.
• Strong communication, problem-solving, and customer relationship management skills.

Profile for success

• Champions continuous improvement and drives results.
• Creates urgency around customer satisfaction and quality performance.
• Leads with accountability, collaboration, and integrity.
• Builds disciplined, high-performing teams.
• Communicates effectively across all levels of the organization.

Benefits

• Work in a culture that values accountability, teamwork, and professional growth.
• Join an organization committed to investing in its people, processes, and long-term success.
• Influence key quality initiatives and continuous improvement efforts across the business.

This is a full-time, onsite role located in Indianapolis, IN. Please note, we are not able to consider candidates who currently or in the future will require visa sponsorship.