Quality Engineer Group Lead

About the role

This position is responsible for maintaining and improving customer satisfaction related to quality metrics, and tracking, analyzing, and improving BU metrics (FFT, rework, and scrap).

Responsibilities

• Serve as the primary customer and internal contact for all internal and external quality issues related to applicable product lines/customer(s).
• Maintain and improve customer relations related to quality targets.
• Lead customer and internal corrective action teams by utilizing various quality tools and processes to identify the root cause of a problem and implement effective corrective actions.
• Prepare and submit PPAP documentation, product sorting instructions, response to customer concerns, deviations, control plans, Layered Process Audits, Quality Alerts, etc.
• Participate in the development of Process Flow Diagrams, PFMEAs, etc.
• Implement, review, and analyze SPC / process capability data, product audits, and product contamination audits.
• Review warranty returns and trends with the aftermarket group.
• Support APQP process and ability to work in the APQP team for new program launches and major product design changes.
• Internal auditing to IATF 16949 standard. Coordinate and facilitate customer audits.
• Prepare operational procedures and instructions per IATF 16949.
• Support continuous improvement activities for safety, quality, and productivity.

Qualifications

• Bachelor's degree (B.S.) from a four-year College or University with three to five years of related experience in the areas of engineering or technical operations.

Skills

• Leadership skills – ability to lead an interdisciplinary team.
• Interpersonal skills to communicate with coworkers.

Benefits

Comprehensive benefits package including premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection.