Quality Coordinator

About the role

The Quality Coordinator at UGN coordinates activities associated with quality assurance and customer service for the customer base. This role involves developing strong customer/supplier relationships, providing direct contact and support for issues related to company products, and coordinating technical liaison services.

Responsibilities

• Coincide with technical liaison services between management, production departments, sales department, and customer/suppliers with newly developed techniques or practices in processing company products.
• Inform customer/supplier of new types, specifications, and end uses of products.
• Aid production department managers in classifying products from a quality assurance perspective, discuss new specifications required by customer/supplier, and address new product or process technology of competitors.
• Investigate customer/supplier complaints regarding quality, tolerances, specifications, and delivered condition of products.
• Settle claims for which the company is responsible, within limits prescribed by management.
• Plan and coordinate the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component.
• Review all purchased products or components and provide input to the decision of whether to accept the product and future purchases from the vendor.
• Document data obtained during all quality assurance activities, consistent with company policies and procedures.
• Solve problems identified during quality assurance activities and recommend process improvements to management.
• Communicate significant issues or developments identified during quality assurance activities and prepare reports to communicate involvement and results of quality assurance activities.
• Prepare and present technical and program information to team members and management.
• Direct technical and administrative workers engaged in quality assurance activities.
• Maintain regular attendance and punctuality.
• Monitor customer portals and report technical findings / requirements through portal, electronic, and verbal communications.
• Maintain regular attendance and punctuality.
• Direct supervision of Team Members may be required.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university or equivalent combination of education and experience.
• 3+ years of Quality-related experience and/or training.
• Knowledge of Quality Systems/ISO 9001 is preferred.
• Experience with Japanese automotive manufacturers is a plus.
• Strong communication skills with internal and external customers.
• Proficiency with Microsoft Office applications - Word, Excel, Power Point; Microsoft Outlook; and Quality software.

Qualifications

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviews, hires, trains, and appraises performance.
• Plans, assigns, and directs work.
• Appraises performance.
• Reward and discipline employees.
• Address complaints and resolve problems.

Skills

• Communication skills with internal and external customers.
• Microsoft Office applications proficiency - Word, Excel, Power Point; Microsoft Outlook.
• Quality software proficiency.

Benefits

At UGN, you're not just joining a company – you're joining a team that's committed to excellence, empowerment, and making every Team Member feel valued. Explore the UGN Way today, and let's create the future together.

Pay

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Schedule

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Benefits

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