Service Coordinator

Job Summary

The purpose of the Service Coordinator is to maintain SFS’s office management activities for the Service department, including scheduling and answering phones to ensure profitability and customer satisfaction for the department.

Essential Job Duties

• Schedule service calls with customers.
• Cook up necessary equipment/materials accordingly.
• Schedule emergency service with customers.
• Create Technician schedules.
• Schedule all necessary subcontractors, lifts as required.
• Work with the Service Operations Manager to review reports and upload for customer access.
• Communicate system impairments and service requests to the appropriate Manager.
• Communicate with internal and external customers in a professional manner.
• Provide backup assistance on phones for the administrative assistance.
• Communicate with internal and external customers in a professional manner.

Other duties as assigned.

Qualifications

• Education, Training, Certifications: HS Diploma or equivalent required. Associate degree preferred.
• Experience, Knowledge, Skill Requirements: 1 year scheduling facility services experience, preferred. 1 years of professional computer skills. Efficient time management skills developed organizational skills and ability to prioritize initiatives and business goals. Demonstrated critical thinking skills. Collaborator and ability to work with all levels of employees. Strong diligence and accuracy Communication Skills: Must have the ability to effectively read, write and communicate in English with employees and customers. Strong interpersonal, written, and oral communication skills. Systems And Software Skills: Ability to operate a computer, use Microsoft Office required. Experience with SalesForce preferred.

Physical & Work Environment Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
• Physical Requirements: While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift Work Environment: Employee will consistently be required to work indoors in an office setting, work alone and with others. Employees will occasionally be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee must occasionally wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.

About Us

We are interested in working for the nation's leading fire protection company and starting a rewarding and satisfying career that helps save the lives of thousands each year. Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!

Benefits

• Paid Vacation and Holidays
• MEDICAL INSURANCE
• DENTAL INSURANCE
• VISION INSURANCE
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Core Values

• PIPE: We are PASSIONATE about life safety. We have INTEGRITY (Do the right thing). We work in PARTNERSHIP with our customers and community. We constantly strive for OPERATIONAL EXCELLENCE (Do things right).