Service Coordinator

About the role

Empower lives. Connect with purpose. Create a community that CARES. Ready to Be a Difference-Maker?

Responsibilities

• Link residents with supportive services that promote independence, improve quality of life, and help residents remain safely housed.
• Conduct resident assessments, develop service plans, coordinate educational and wellness programs, provide referrals to community resources, and maintain required documentation.
• Collaborate with property management and local service providers while ensuring compliance with HUD regulations and company policies.
• Empower residents to live independently by connecting them with essential services, community resources, healthcare providers, and social service agencies.
• Build and maintain a robust network of local agencies, providers, and wellness resources.
• Educate and guide residents and families through Federal, State, and local programs tailored to senior adults.
• Aid residents in accessing benefits such as Medicare, Medicaid, SNAP, SSI, transportation, and other assistance programs.
• Coordinate wellness and educational programs that promote healthy aging and independent living.
• Conduct regular follow-up with residents to ensure services remain appropriate and effective.
• Maintain accurate resident files and documentation in compliance with HUD and company requirements.
• Complete assessments, referrals, case notes, and reports in a timely manner.
• Respond to resident concerns and assist with problem-solving.
• Create and maintain an up-to-date directory of community resources for residents and staff.

Qualifications

• Bachelor’s degree in Social Work, Gerontology, Psychology, or related field (Required)
• Knowledge of local services, state and federal programs, and senior resources.
• Understanding of Medicare, Medicaid, Social Security and other public benefit programs for seniors.
• Strong case management and problem-solving skills with a team-oriented attitude.
• Excellent communication and relationship-building skills.
• Organized, resourceful, and ready to take initiative.