Service Coordinator

About the role

The Service Coordinator plays a crucial role in the day-to-day operations of their assigned area, ensuring that all tasks are completed according to Alliance Laundry Systems' quality standards, policies, and procedures. This position contributes to enhancing team efficiency by supporting both operationally and administratively.

Responsibilities

• Coordinate and facilitate the service teams' routes and schedules
• Organize and communicate all details related to customer orders for service requests of commercial laundry equipment
• Oversee and coordinate all schedules, routes, and resources of the Service team
• Assign, dispatch, and allocate appropriate field personnel to different projects on a multi-state basis
• Track job, field personnel, and backlog status on the appropriate Service Tracker
• Prepare quotes for service repairs and customer invoices
• Process all service invoices, including collecting past-due amounts
• Communicate with clients to confirm the scheduling of their service and log final dates
• Coordinate with clients and secure a point of contact to be on-site to ensure the service is efficient and safe by the time the Tech(s) arrives
• Partner with the parts department to complete the equipment and parts acquisition process, and verify availability of parts to ensure quality and timely service calls
• Act as a liaison between customer and office, educating and improving the experience by promoting company products and services
• Effectively communicate top-level escalations to Service Manager

Requirements

• A high school diploma or equivalent
• 2+ years of related work experience in a Dispatching or scheduling environment preferred
• An equivalent combination of education, training, and experience will be considered
• Experience in telephone and email/ticketing system-based customer support preferred
• Proficient computer skills including using MS Outlook, Word, and Excel preferred

Qualifications

• Strong technical acumen
• Solid organizational skills and detail-oriented
• Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines
• Excellent written, verbal, and interpersonal communication skills
• Effective communication across all levels of the organization while maintaining a positive and enthusiastic demeanor
• Strong work ethic; self-starter, demonstrating a proactive approach, self-initiative, and tenacity
• Resilient; able to confidently navigate ambiguity and change

Skills and Abilities

• Strong technical acumen
• Ability to read and understand packaging, shipping documents, and safety guidelines
• Solid organizational skills and detail-oriented
• Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines
• Excellent written, verbal, and interpersonal communication skills
• Effective communication across all levels of the organization while maintaining a positive and enthusiastic demeanor
• Strong work ethic; self-starter, demonstrating a proactive approach, self-initiative, and tenacity
• Resilient; able to confidently navigate ambiguity and change

Benefits

Employees at Alliance Laundry Systems benefit from a supportive and inclusive work environment, where they can drive innovation, respect colleagues, and engage in meaningful work that aligns with market needs.

Pay

Competitive compensation package is offered based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the job and the customer base.