Quality Assurance Manager

About the role

ResCare Community Living, a part of the Sevita family, provides quality services that empower individuals, enhance independence, and help people live well. Since 1974, we’ve supported individuals with intellectual and developmental disabilities to live more independently at home and in their community.

Responsibilities

• Maintains knowledge of operation’s regulatory, accreditation, and company requirements.
• Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements.
• Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities.
• Completes documentation of operational review activities thoroughly and timely.
• Prepares detailed summary reports of quality assurance findings related to operational reviews.
• Serves as the contact person for external regulatory reviews, in the absence of the Regional Director.
• Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met.
• Works with Regional Director and leadership team to develop and implement Quality Improvement Plans as needed.
• Serves as a leader in the development and implementation of the operation’s improvement planning initiatives and outcomes achievements.
• Develops and implements internal quality practices under the direction of the Regional Director.
• Provides recommendations to leadership about needed actions to improve quality.
• Communicates effectively with management and staff, using good judgment and diplomacy.
• Provides reports to operation leadership regarding the status of program performance.
• Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.
• Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement.
• Covers investigations (as assigned) and completes investigation reports consistent with company guidelines.
• Oversees the Critical Incident Reporting and Mortality Review processes.
• Serves as Chair of the operation’s Quality & Safety Committee, and participates in other committees as assigned.
• Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards.
• Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.).
• Supervises entry level QA position, if applicable.
• Performs other related duties and activities as required.

Qualifications

• Bachelor’s Degree in human services or related experience and minimum of 2 years working directly with persons with developmental disabilities.
• Valid Driver’s license in good standing with current automobile insurance.

Skills

• Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred.
• Familiar with applicable federal, state and local laws and regulations.
• Accustomed to complex, fast-pace and confidential work environment.
• Excellent written and verbal communication skills.
• Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
• Ability to work flexible hours.

Benefits

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.