Quality Assurance Manager

Responsibilities

• Develop and maintain custodial quality assurance protocols aligned with school standards and industry best practices.
• Conduct regular inspections of academic buildings, athletic facilities, and administrative spaces.
• Ensure compliance with health, safety, and environmental regulations (e.g., OSHA, EPA).
• Track and analyze custodial performance metrics (e.g., cleanliness scores, response times, customer satisfaction).
• Use data to identify trends, areas for improvement, and training needs.
• Collaborate with custodial supervisors to deliver ongoing training programs focused on cleaning techniques, equipment use, and safety.
• Promote a culture of continuous improvement and accountability.
• Serve as a liaison between custodial teams and campus stakeholders to address service concerns and feedback.
• Develop and distribute reports and dashboards to leadership on custodial performance.
• Recommend and implement process enhancements, including new technologies, cleaning products, and equipment.
• Lead pilot programs and evaluate outcomes for scalability.

Qualifications

• Minimum 5 years of experience in custodial operations or facilities management, with at least 2 years in a quality assurance or supervisory role.
• Strong knowledge of custodial standards, cleaning chemicals, equipment, and safety protocols.
• Excellent organizational, analytical, and communication skills.
• Proficiency in inspection software, work order systems, and Microsoft Office Suite.
• Ability to work flexible hours and respond to emergencies as needed.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.