Quality Assurance Manager

Job Responsibilities

• Oversee the day-to-day activities of QA department throughout the plant in support of poultry processing or both processing and further processing activities (e.g. marination, coating, etc.)
• Provide guidance to the supervisors to ensure the effective application of product and process monitoring, testing, validation, and controls to ensure compliance with company, regulatory entities (USDA, FSIS, etc.) and Federal, State, and local legal requirements
• Implement and oversee quality system implementations and updates to ensure adherence to product specifications, GMPs, SSOPs, and HACCP requirements, while maintaining the accuracy of records and documentation per customer requirements
• Partner with internal departments, providing insights and guidance, to ensure a complete and thorough investigation and root cause analysis of all customer complaints and NRs; communicate findings to appropriate personnel in a timely manner
• Review required documentation and reporting for accuracy, identify trends and communicate corrective actions where needed; follow-up to ensure corrective actions are implemented mitigating future risk
• Identify opportunities for improvement, develop implementation of continuous improvement programs and processes, and lead or participate on implementing improvements
• Mentor, coach, train, and cross-train employees, encouraging career development; provide consistent feedback concerning strengths and areas of improvement
• Act as the liaison between regulatory bodies (e.g. USDA) and major customers supplied from multiple company locations facilitating communication and fostering a positive working relationship as well as two-way communication in the event that issues arise
• Regularly participate and/or lead in QA Meetings and Projects as part of personal and professional development
• Follow and ensure others follow department safety policies and procedures in support of a zero-accident culture

Requirements

• Working knowledge of poultry processing, food safety regulations, OSHA guidelines, GMP, and, PVP, Animal Welfare, and HACCP
• Knowledgeable of Food Safety Database systems such as Safety Chain
• Ability to work in a fast-paced environment using excellent organizational skills and precise attention to detail
• Strong customer-centric attitude, high energy level and a strong sense of urgency
• Clear and effective communication skills, both orally and in writing with all levels of the organization as well as externally with regulatory officials and vendors
• Organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements
• Adapt to changing priorities and maintain a productive and committed work effort, meeting deadlines and managing workload

Qualifications

• Bachelor's degree in Food Science, Food Technology, Animal Science, Poultry Science, Microbiology, Meat Science or other relevant discipline
• Minimum of three (3) years internal experience as a Quality Assurance Supervisor or minimum two (2) years equivalent external experience as a QA Manager in a food processing/manufacturing environment.
• Meat processing or poultry industry experience
• Demonstrated leadership experience including policy adherence, conflict resolution, and the ability to resolve issues efficiently and effectively